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Find a Location

Ocean Softwash Roof & Exterior Cleaning has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforOcean Softwash Roof & Exterior Cleaning

    Exterior Building Cleaning

    At-a-glance

    Customer Reviews

    3.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Ocean SoftWash - Roof and Exterior Cleaning provides a broad range of services for exterior and roof cleaning, providing superior cleaning treatments for your home or business.

    Business Details

    Location of This Business
    3 46197 Fourth Ave, Chilliwack, BC V2P 1N3
    BBB File Opened:
    11/4/2018
    Years in Business:
    7
    Business Started:
    5/7/2017
    Business Incorporated:
    21/12/2018
    Alternate Business Name
    • Ocean Softwash
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    9:00 AM - 5:00 PM
    Business Management
    • Rene Kuehn, Director
    Contact Information

    Principal

    • Rene Kuehn, Director

    Customer Contact

    • Rene Kuehn, Director
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    r. r.

    2 stars

    16/02/2023

    In Jan. 2022 - we had gutters cleaned along with outside windows. The gutters appear to be cleaned however, the windows weren't cleaned properly. We hadn't noticed until the 2 workers had left. We should have checked the windows prior to staff leaving. My husband ended up cleaning the windows as they were very dirty. The staff were very polite and courteous ... it appears staff may not have been trained properly or had the tools to window wash from a distance. We hired this business a couple of years ago and had great results ... very disappointed with this result. Although we sent them a review, have not heard back from them.

    Customer Response

    27/02/2023

    OceanWise will be cleaning my windows for no charge. They were very apologetic. Nice to have a company care about their customers.

    Ocean Softwash Roof & Exterior Cleaning Response

    15/03/2023

    We contacted the customer and apologized indicating that this is not the type of customer service that we usually provide. We explained that we would have sent the technicians back to rectify the situation at no charge but since her husband had already cleaned the windows, we offered a free service that she accepted. She indicated that she was happy with this outcome.

    Customer Response

    16/10/2023

    Ocean Softwash Roof & Exterior Cleaning ... returned to clean our windows, very pleased with the results.

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

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