Business ProfileforLift Auto Group

This company took on my vehicle for repairs under my insurance. I dropped it off May 21st 2024 and they have repeatedly told me that my vehicle was "on track" or ready to pick up only to prolong the work the next day. I was originally qouted 3-4 days, then there was more damage that they had to order parts for that would arrive within the week, then the parts didnt show up for two weeks. They then told me it would be ready for pick up on June 14th only to change the date to June 19th stating it needed to go to ****** for A/C recharge and a calibration. When June 19th came around they stated it had not gone to ****** yet and they would send it in on Monday June 24th. When I expressed my frustrations of the constant miscommunication and change of dates, the manager stated they would not be contacting me by phone for updates and that they would only send me text updates. They would not give me an ETA on when my vehicle will be returned to me and would not disclose it to my insurance company, Intact. I am now concerned about the quality of work being done on my vehicle and if/when I will ever see my vehicle again. My deductible for this damage is $1000. Id file this as a complaint alone. However, they still have my property and wont state when it will be returned.