Business ProfileforSpa Tru Clinics

On July 12, 2022 I attended a cool sculpting promotional day at the Spa Try Clinic in Abbotsford. After an assessment and a treatment plan was in place I paid a $4200 deposit. In August it was brought to my attention that doing cool sculpting on my stomach was not safe due to a long scar I have down the middle from an emergency perforated ulcer operation. The technician who assessed me at Spa Tru did not mention this and the plan was to do my entire stomach area. Two of the large pads use in the procedure would be applied directly over top of this scar. This has the potential to damage the area and cause me great grief. I called the spa August 24th to let them know and the receptionist informed me that I was told at the time verbally that the was non refundable. When I told her I do not recall this she said there was a witness in the room at the time. I asked for proof of that policy in writing. There isn't one. I reiterated I had a medical reason for not doing the procedure and she said I can spend the money there on other treatments. I do not wish to have $4200 sitting in an account there as there are not other treatments I would purchase. I told her (Jill) this was not acceptable to me. "*** ********** **** **** *** **** *** ** *** ** *** ********* ****" At 4 pm that day I received another call from Jill saying she forgot to tell the technician this was not acceptable to me and she would have her call me next time she was in clinic. I did not hear from anyone on August 25 or 26 so I called again on August 26 and told the receptionist I was coming to the spa to have the refund applied to my ****. She said she would have to call her manager as she was quite new there. An hour later Jill called me back and said as I told you it is not refundable. I let her know I would be filing this claim and if necessary taking them to small claims. The gift certificates received for purchasing on promo day are still in my possession and I will gladly return