We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Pacific Chevrolet Buick GMC Ltd. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePacific Chevrolet Buick GMC Ltd.

            New Car Dealers

            Contact Information

            3800 Johnston Rd

            Port Alberni, BC V9Y 5N7

            Visit Website
            (250) 723-3541

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Dennis Jonsson Motor Products is an authorized Optimum GM Dealer and an authorized General Motors dealer located on the west coast.

            Business Details

            Location of This Business
            3800 Johnston Rd, Port Alberni, BC V9Y 5N7
            BBB File Opened:
            20/7/2005
            Years in Business:
            38
            Business Started:
            1/1/1986
            Licensing Information:
            • This company is in an industry that may require professional licensing or registration. The Better Business Bureau encourages you to check with the appropriate agency to be certain that any requirements are currently being met. This company's Motor Vehicle License number is 8100.
            Business Management
            • Will Pulford, Dealer Principal
            • Mike Cole, General Manager
            Contact Information

            Principal

            • Will Pulford, Dealer Principal

            Customer Contact

            • Will Pulford, Dealer Principal
            Additional Contact Information

            Fax Numbers

            • (250) 723-1788
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            25/07/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            We ordered a new Chevy Bolt EV in '2022. At the time we confirmed with the sales associate that should charger rebates not be available by the time we picked up the car, they would cover the current charger rebates and incentives. Unfortunately the $600 charger rebate from BC Hydro is no longer available and I contacted the dealership July 4th to have them cover that amount. They did not get back to me until July 21 when they told me that the sales person 'didnt mean BC Hydro' and only meant the Chevy charger rebate. I spoke to ***** General Manager Pacific Chev., at 2:40pm over the phone. He told me that there is nothing he can do, and wont assist or cover the $600 in any way. This was not what was discussed and I'd like the dealer/sales person/chevy to cover the $600 that we now cant get despite doing everything that we could to get the car, and charger as soon as we could.
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Barry M

            10/06/2024

            Absolutely disrespectful General Manager ***** ****** Days after purchasing my 2017 Chev Silverado issues were not addressed with their so-called safety inspection. Within he first week I lost all my brake fluid because someone forgot to re-tighten the bleeder screw. About a week later I lost my air conditioning, and the 7-year-old battery was dead. I was told ignorantly that because I had not taken extended warranty, not our problem. Furthermore, within 1000 km of owning the truck I had to stop and buy 0 20 synthetic oil at a costly price because my low engine oil light came on; along with it, my washer fluid bottle was down two litres. Never trust this dealership especially their mechanics and the GM.

            Local BBB

            BBB serving Vancouver Island

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.