Business Profileforuniuni

I ordered on Sept.24th. Starting Oct.10th for 3 weeks the tracking app got several "attempted delivery" notifications before a "return to warehouse". Not once did the driver attempt to deliver any package. I live in a building with a buzzer that keeps track of all buzzes... there were none during the "attempted" deliveries. I live in a building with a camera. At no point during the "attempted delivery" did anyone show up at my ************ random day I got a text from unknown name/number "hey i have ur parcel"(sic) with no identification. I asked who they were and 4 days later got a reply saying "UniUni, I will come tomorrow". I stayed home all day and finally asked if they were coming... with no response. They did not come NOR respond.Thanksgiving Sunday... 8 guests were here... Uni claims 2 (yes, TWO!!) "delivery attempts".All 9 of us know they didn't make any.I contacted the vendor and got a replacement package via a "different" carrier... though still UniUni once in ******, sadly.When I contacted *** to complain they sent an email saying they'd make a "second attempt". They did not. I later told them to 'return to sender' as a replacement was being sent to which I got an "ok"... that's it... Uni's response to a complaint is "ok".For this second (after Uni didn't deliver the first) I received a text saying they have a package (to which I responded in less than 20 minutes) but they marked this as a "delivery attempt"... even though I told them exactly when I would be home. I guess a text message is a "delivery attempt" now. I've told them when someone would be here and not be here... we are still waiting for a response... let alone an actual delivery attempt.Drivers clearly have phone numbers but only use them to send sketchy messages so they can mark "attempted delivery" instead of actually attempting *********** is now 26 days... UniUni has had my package since Oct. ******** reviews, this isn't new. They need to be shut down.