Business ProfileforT&T Supermarket Inc.

On August *******, I purchased 6 Live Blue Crabs from T&T at their ****************, *********, ON L4J 4P8 location for $19.55 before tax calculations. I went their because I have the contacts of T&T Promenade stores customers service on my Wechat and I am also in two T&T Promenade stores group chat that the customers service have set up on Wechat. At 11:22PM of August 23, 2024, the customers service account posted a promotional post as well as an advertisement post on another social media app names Litte Red Book, also known as RED, that included pictures of open raw Live Blue Crabs were it clearly showcased the richness of the crab roes. After I got back home, steamed and opened the Live Blue Crabs, all six of the Live Blue Crabs that Ive purchased had no crab *** in them. When I started eating them, they were several crabs with sluggish and bad smelling meat. I contacted the T&T stores Promenade customers service on Wechat through their group chat with photos as proof of their false advertisement. I soon got a message from them to chat privately on Wechat. I stated my situation and they explained by saying that it was the normal result of the Live Blue Crab after cooking the crab, which was scientifically not plausible and factually incorrect as I have had Live Blue Crabs full of crab *** cooked and raw and there were no significant differences in volume. The customers service refused to apologize and to refund. After a few minutes, without notice, I was removed by the customers service from both of their T&T store group chats. I am now experiencing diarrhea suspected from the consumption of T&Ts Live Blue Crabs. I have been a loyal customer of T&T for years now and I am utterly disappointed from this unreasonable experience of their false advertisement, not only to me, but various customers of my neighborhood and it has also raised severe health and food safety issues.