Business ProfileforFurniture Land & Mattresses

I bought a couch and a dining set last July 2022, after a few weeks they were delivered (no compromise for delivery date and time, you have to accommodate them) except for the bench that goes with the dining set. They said due to covid all supplies/furniture deliveries are delayed. After a few months I still have not heard from them, I called and asked for the salesrep who sold me the furnitures, *********************, but was not available, they took my number and said they/he will call back, I havent heard from anybody from the store so after 2 weeks I called again, same story for few more times but then finally I got a hold of *******************, and he said he WILL ORDER the bench and will call me back when it is available, SO THEY NEVER REALLY ORDERED IT IN THE FIRST PLACE. Same thing, I havent heard from him/them after, called them back last month and they said they have the bench and I can pick it up, I said it is suppose to be delivered, because it was part of the set and the delivery is one reason why I bought from them, again they said they will call me back and they never did. Last Friday, I called the store and asked to talk to the manager, I was put on hold and was finally told that he is busy with another customer, they again took my number and said they will call me back, it is now Tuesday (March 7, 2023) and I havent heard from the manager or from anybody. **** ***** **** *** **** ***** ******** ** **** ** **** *** **** ****** *** ***** ***** ** **** ******* ******* *** **** ** ***

This complaint has been resolved.