Business ProfileforBC Road Test
Current Alerts For This Business
On September 9, 2020, BBB contacted BC Road Test with a request for more information about the following claims made on the company’s website https://bcroadtest.ca/password :
- We provide the quickest and easiest way to book your road test!
- We are an independent company and charge an administration fee because we offer extra services in addition to booking road tests.
BBB requested substantiations on the claims of the quickest and easiest way to book a road test. BC Road Test also charges an administration fee for the service, even though these types of exams can be booked for free directly through ICBC’s website.
BBB’s Code of Advertising states, in part 1. Basic Principles of the Code:
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
As of December 8, 2020, the BBB has not received any response to the requested information and BC Road Test website now requires a passcode to enter their website. Due to this, BBB is unable to know if the claims were modified or discontinued.
BBB sent letters to BC Road Test on September 9, 2020 and September 18, 2020 for details on their business model, as well as their privacy and refund policy. During our investigation, BBB contacted ICBC on October 1, 2020 to get more information about third party road test booking. ICBC informed us that they do not have any affiliations with third party booking sites. ICBC also strongly recommends that consumers use their website to book a road test.
As of November 18, 2020, BBB has not received a response from this business. The website https://bcroadtest.ca/password is still active and has recently been updated to request that potential consumers enter a password to browse the site.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Vancouver, BC V6B 2M1
- BBB File Opened:
- 1/9/2020
- Business Management
- Manager Customer, Manager
- Contact Information
Principal
- Manager Customer, Manager
Customer Contact
- Manager Customer, Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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