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          Saxx Underwear has 1 locations, listed below.

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            Business ProfileSaxx Underwear

            Designer Apparel
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            68 W 5 Ave

            Vancouver, BC V5Y 1H6

            Visit Website
            (888) 409-7299

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Headquarters
            68 W 5 Ave, Vancouver, BC V5Y 1H6
            BBB File Opened:
            5/8/2015
            Years in Business:
            16
            Business Started:
            1/1/2008
            Type of Entity:
            Sole Proprietorship
            Read More Business Details and See Alerts

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            27/08/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I have purchased saxx for years. In approximately May of 2024 I purchased several pairs of their hyperdrive underwear. The product was causing a rash and wearing prematurely from rubbing and chaffing. I reached out and I was happy when I got a reply quickly. I was instructed to complete a warranty form which I did promptly. I reached back out to try and have their team locate my order number as my order was placed directly through them. Since reaching back out, I have received no responses and I have tried to call their phone line on many occasions, only to get an automated message stating they are closed at this time (normal business hours) and hope to get their customer service levels back up. There was no way to leave a voicemail for them either. Their Underwear was expensive and at this time no one is communicating with me to try and find a solution to my issue.
            Read More
            Read 18 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jay C

            27/12/2023

            I agree with what I've read here. Terrible customer service (although I'm not actually sure how their customer service is because they haven't even responded after 5 weeks of emails and calls). No one answers their call line and they don't take messages. I have to recieve my order from 7 weeks ago when it was said to have arrived. You'd have a better response a phony overseas company. It's hard to fathom that a company that changes that much for a common product treats customers this badly. Sounds like misappropriation of resources from their CEO/board. My guess is they won't be in business that much longer with this kind of business model in this day and age. Good ridden.

            Saxx Underwear Response

            28/12/2023

            Hello,We would like to apologize for how this order played out. Unfortunately, we do notice that during the holidays, couriers can be a bit slow to update things due to the volume going through the ***********. This is something we have noticed in both the US and ******.We will deal with them in the background, but for the time being we have refunded your order in full. Please allow 2-3 business days for the funds to reappear in your account.You'll see an email from us as well.We apologize again for this experience. Please let us know if you have any questions.SAXX
            Read 2 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

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