Business ProfileforBest Buy Canada Ltd.

I ordered a fridge online with Best Buy. The fridge was delivered on Sept 4. It fit in the front under the cabinets but could not be pushed back to fit further. The delivery persons said the wheels could be taken off in the back and "did I have a friend who could help me do this" . I am a 64 year old single wo***. I asked them to do it and they said they could not as they had 4 more deliveries to make that day. They left it sticking out in my kitchen blocking the door to the bathroom. The floor was scratched.Note on the delivery notice saying it might need to be returned. On Sept. 7th, my friend looked underneath and said no the wheels were clearly attached to the casing on the bottom of the fridge. I phoned Best Buy customer service.The first *** I spoke with told me to probably buy another fridge as it might be a week or so before they could do anything.He gave me a case number #********.I purchased online another fridge from Best Buy. The second delivery persons moved the first fridge into the hallway of my co-op. they did not take the first fridge, no paperwork.This first fridge is in my hallway, today on Oct. 16th. I have spoken with 8 agents over 6 weeks, who sympathize a lot with me they say they are taking notes. One says I will get a call the other says no it is never a call, only email. one says he is a supervisor when I say I am going to the Better Business Bureau. He says he will call by today. I have not heard from him. The agent in charge at headquarters is called Kaila, never spoken to her. I have sent pictures to her (or ?)it was sent to customer service@ ********************** .The agent today when I called ,could not see any pictures on my file. I am frustrated, as I have no recourse, no number other than the same one I call over and over with the same nice practiced responses and absolutely no action. I have never received a call from anyone to date. I got a standard email response saying thank-you for contacting Best Buy at week 4.Please advise