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          IceCarats.com has 1 locations, listed below.

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            Business ProfileIceCarats.com

            Online Shopping

            Contact Information

            328 510 W Hastings St

            Vancouver, BC V6B 6H6

            Visit Website
            (800) 737-7759

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers a selection of rings, wedding bands, pendants, earrings, bracelets, and necklaces chosen from suppliers and designers of jewellery worldwide.

            Products & Services

            The company offers white gold, yellow gold, platinum, titanium, sterling silver, tungsten, and many other quality metals. They specialize in custom designer jewelry for any occasion, be it a wedding, anniversary, christening, or birthday.

            Business Details

            Location of This Business
            328 510 W Hastings St, Vancouver, BC V6B 6H6
            BBB File Opened:
            7/12/2010
            Years in Business:
            15
            Business Started:
            11/7/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Val Shteinberg, Founder
            Contact Information

            Customer Contact

            • Val Shteinberg, Founder
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            20/11/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            They took photos of my credit card and Id. They charged my card after I cancelled. And will not refund the money.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            may l

            14/05/2024

            Be careful! I noticed dimensions of a charm I was interested in varied from mini-cart to checkout. When I called customer service they indicated they would send me a link to checkout but never addressed the discrepancy. Maybe it's the reason why so many reviews indicated the charms are smaller than expected. Plus, they do not offer refunds. Definitely not a way to build trust. I will not be purchasing from them.

            IceCarats.com Response

            15/05/2024

            Hi,Thank you for your review. We take customer satisfaction seriously and are glad to hear from you.We have reviewed the call and the responses provided by our customer service team, we sincerely apologize if you felt that we have inadequately responded to your issue with the listing. We have verified that there is no discrepancy with the item sizes, we also informed our IT Team of any possible issue with the site causing inaccurate descriptions and they found none. The reviews on our site indicating the charms are smaller than expected are not because we have provided an incorrect size or our site has provided an incorrect description, it is because they have selected a smaller version of the items and they have anticipated receiving a bigger one. These concerns are all verified and assisted by our customer service team. With this being said, we wanted to make sure you get the correct product variation by sending you a check-out link via email.Additionally, we have sent an email response twice indicating our free 30-Days return policy. In this policy, it is discussed that if the item is not satisfactory, you may return it for free and a full refund will be issued. We also added our website links for this policy so you can check and let us know if you have any other questions.Again, we sincerely apologize to hear that your experience with our company has not met your expectations. While we'd love the opportunity to regain your trust, we understand how this experience might affect your choice of shopping with us. My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future.
            Read 2 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

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