Business ProfileforBusters Towing

Our vehicle was towed on 21 Sep 2024. The first issue we had was that the distance from where it was towed to where it was towed to is 7.4 km. On the invoice it was indicated we were charged for 12km. I had asked the business for an explanation why the driver took a route that was so much longer than necessary. I did not get a response, including my follow up email. ***I think this business should get audited, comparing the actual distance to the one charged. I can only base it from my own case, but it's possible one or more drivers knowingly scam people out of more money. I think the business has easy means to verify distances to what is reported, so they should be accountable. It's not a huge difference but if they do this to everyone then it adds up to a lot. I also think that if they work with the Vancouver police they should adhere to the law.***The second issue is that the vehicle started making a scraping noise from the right rear wheel area that we cannot locate where it's coming from exactly. The noise has progressively gotten worse and more consistent, to the point where no we no longer think it's safe to drive. We notified the business, as a record, so that if it is determined that the damage was caused by towing, they should reimburse us for that. The car service is booked. I think the company should be accountable for the damage, if they likely caused it. If they took it for an extra 4.5 km needlessly, that would have also added to the chance of damage. The company did not reply or comment.If this is a widespread scam, I would be happy work with media to resolve this to bring awareness to other people that might not check the distance that their vehicle is supposed to be towed, versus the distance that's reported and that they're being charged for.