Business ProfileforDodd's Furniture & Mattress

Purchased loveseat December 14 2022 - ********* - from Dodd's Furniture (Victoria location) - ***** ********* - one year manufacturer warranty (Ashley Furniture). On June 14 2023 contacted customerservice@doddsfurniture.com regarding some wear on one of the headrests and asked if they would advise what to do to fix as still under warranty - photo of wear was sent as well. No response so called Dodd's Furniture and spoke with ***** **** who said he would look into the matter. Did not receive a response after a couple days so sent a follow up email to ************************ and he responded advising that their top technician **** would take a look when he came to the house to repair the framing issue and recommend a solution to Dodd's on the headrest wear. **** looked at the wear and advised that they may be able to replace the headrest, however my husband *** was advised by ***** via a phone call that parts were no longer available for the love seat - unacceptable as the loveseat was only purchased 6 months ago. I did not receive any further update from ***** so on July 14 2023 I called ***** at Dodd's and advised that the item is still under warranty and the headrest needs to be repaired, or the loveseat replaced, or returned for a full refund. On July 19 2023 received an email from ***** advising that **** was communicating with Ashley Furniture on our behalf. Did not hear anything so sent email to ***** on July 26 2023 requesting an update and he responded the same day advising he spoke with **** and they were just waiting to hear back. No further update from ***** as of today. We hope that the BBB can assist with finding a resolution.