Business ProfileforResthouse Sleep Solutions Ltd.

My spouse and I have had an ******** ********* ** ** experience with this company! We purchased a sheet set along with a matching duvet cover a few months back. Unfortunately, there is a major flaw with the sheets. Whatever type of dye they use interacts with the bodies Sebum (natural oil that our skin produces). Anywhere your skin touches will result in dark patches/stains being produced. They do not come out in the wash either. From just one sleep, our sheets were ruined! After a gruelling back and fourth with this company via email (them claiming we somehow ruined our sheets), they finally agreed to sending us a replacement set. Well the exact same thing happened with the replacement set! So clearly there wasn’t an issue with the dye lot of the original sheets. This is simply just a flaw with the sheets and they should not be selling them. I sent photographs of all of the dark patches/stains on the sheets which show where our heads and bodies rested. The company agreed to let us return our merchandise for money back. We received an email that the products we returned were delivered to the warehouse. ** ** ***** a couple of days ago I receive an email saying they will only be refunding the sheets and pillowcases and not the duvet cover! What use is a duvet cover to us, when we do not have the sheet set!? This certainly was NOT communicated CLEARLY in any fashion from the customer service representative. We were sold faulty merchandise and had to fight for our money back for us to then be told we would only be receiving a portion of the refund? The worst part is they said we either have to pay out of pocket to have the duvet cover shipped back to us or they will donate it to charity. The company should be doing something for US with the time, energy and stress this has caused. * **** ***** ******** **** **** ******** ******* ** ** ***** I expect a full refund for all of our merchandise. We purchased the sheets and duvet cover AS A SET.