Business ProfileforDrain Pro Plumbing
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Serving everyone in the Victoria area, Drain Pro provides residential and commercial customers with comprehensive plumbing services. Specialising in drain cleaning, hot water tanks and plumbing fixtures, we are equipped to work on every aspect of your home's plumbing. 24 hour emergency and same day service available.
Products & Services
Business Details
- Location of This Business
- 831 Shamrock St, Victoria, BC V8X 2V1
- BBB File Opened:
- 25/10/2012
- Years in Business:
- 14
- Business Started:
- 1/6/2010
- Business Incorporated:
- 2/6/2010
- Accredited Since:
- 31/10/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of LGA0202162 for this business, issued by Technical Safety BC
These agencies may include:
Technical Safety BC
200 - 505 Sixth St
New Westminster BC V3L 0
https://www.safetyauthority.ca/
Our records show Drain Pro Plumbing is licensed as a gas contractor by TSBC Licence #LGA0202162 issued by Technical Safety BC.
WorkSafe coverage is active and in good standing.
- Type of Entity:
- Corporation
- Alternate Business Name
- Drain Pro Plumbing Services
- Drain Pro Plumbing & Drainage Ltd.
- Business Management
- Jaeson Navaroli, President
- Contact Information
Principal
- Jaeson Navaroli, President
Customer Contact
- Jaeson Navaroli, President
- Additional Contact Information
Phone Numbers
- (250) 590-5191Other Phone
- (778) 265-7757Other Phone
Email Addresses
- Primary
- (250) 590-5191
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
20 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gloria E
1 star01/05/2024
I received an email from Drain Pro requesting a review, so here it is. On March 30, 2023, our TOTO dual flush toilet wasn't flushing so we phoned Drain Pro to come out and fix it. They took out the flushing part of the toilet and advised my husband that they would have to order a part. After a week of not hearing back I phoned the office and was advised it would be 6 weeks to 2 months for the part. Around mid-May they came back with the part. It was the wrong part. A few weeks later another plumber came with a part. Wrong part. It was for a single toilet flush. The plumber was extremely annoyed as it wouldn't fit and left in a huff to discuss with another plumber. Never heard from the plumber or the company again until April 29, 2024, asking for a review. They sent me a bill in April 2023 for $217.33. Breakdown - $150 plumber; $52 transportation & fuel, government health benefits & insurance; operational environment and $5 shop supplies ********. On June 6, 2023.
I went to ****** ****** **** *** *********** **** * ****** *** ***** **** ** ******* ****** ******* ********* ****** ****** *** went and got me the part I needed, I came home with it however we needed a seal so went back the next day and got the seal and the toilet was fixed. Jessica, an extremely efficient and a wonderful employee that knew her job. We never heard back from Drain Pro. They never contacted us regarding the unfinished plumbing job until April 29, 2024 wanting a review. **** *** * ******** **** ** *** *** ************ **** *** **** *** *** ******* ** **** * *** ***** ******. We will never recommend Drain Pro or use them again. The most inefficient and untrained company of plumbers we have ever dealt with.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.