Business ProfileforUpper James Toyota

I recently transacted a lease-to-purchase on my 2018 Toyota Camry. During the safety check necessary for a buy-out, I was met with discrepancies by the service department management. The service department presented me with an invoice for 4 new tires. The front 2 tires did not pass the safety check. I recalled at the most recent maintenance check, the tires had passed with flying colours of 6/32 thread depth. I verified the service paperwork from the maintenance check. How is it the tires went from good to abnormal in just 3 months, with 2200 km put on the tires? I got a second opinion at a tire dealership. They agreed that the front tires were balding on the inner rim. The rear tires were wearing, and were fine. He showed me where the tire issues were. He could not explain how the tires deteriorated in just 2200 km. The Toyota Service Department Manager could not answer why the tires deteriorated so quickly. He said he would ask his service technician how he determined the tires were not safety worthy. The Service Manager declared that the reason for the worn tires was because during the most recent maintenance check, the technician checked off the wrong category. And probably the maintenance check before that. How is that 2 service technicians would be incorrect on 2 separate occasions and on all 4 tires each time? The Service Manager followed up by looking at the tires. He was gone much longer than a tire check would take. Upon returning he said the rear tires were borderline or substandard and the front tires would pass. This information contradicted what the service department originally reported and the tire dealership had confirmed. How is it that the front tires were originally unpassable and now the rear tires were not? When I got home, I checked the front tires and could NOT see balding inner rims. The tires were re-inspected by the tire dealership. The tread was 4/32 on the front tires and would not pass a safety check.