Business ProfileforGeneral Communications, Inc

In October, 2023, while reviewing my credit report, I noticed a collection with ***************************. I contacted CornerStone and was informed there is an outstanding collection for $104.86 due to service rendered from General ****************** (GCI). This was my first time learning of this service or outstanding balance as I have not received any type of communication from GCI as respects this matter. I contacted GCI and they informed me the balance is due to an upgrade I requested back in January 2023 and my bills were sent to an address, which was my previous residence. GCI representative admitted their mistake as GCI also had my current address on their file as I have had another account that is active to this date, but they failed to send the bill to the current address and also provided the incorrect address to CornerStone. Nonetheless, this upgrade request was never requested (video footage was requested, but never provided) and I've been in touch with GCI's upper management on numerous occasion and spent countless hours on the phone (I have records of), but they refuse to correct their error, reverse the charge and provide me with a letter of explaining their error so that I may get my credit report cleared of this erroneous collection. My credit score of above 830 prior to GCI's error has now gone down to below 700. Due to GCI's error, this negative impact on my credit score will have detrimental effects on my finances. I request that GCI reverse this erroneous outstanding balance and clear it with CornerStone.