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            Business ProfileCrain Kia Fayetteville

            Car Dealers

            Contact Information

            3195 N College Ave

            Fayetteville, AR 72703-3506

            Get Directions
            Visit Website
            (479) 387-9000

            Customer Reviews

            3.46/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            3195 N College Ave, Fayetteville, AR 72703-3506
            BBB File Opened:
            6/10/2019
            Alternate Business Name
            • Crain K Of Fayetteville, LLC
            • Crain Kia Of Fayetteville
            Contact Information

            Principal

            • Ms. Ashley Young, Office Administrator

            Customer Contact

            • Ms. Ashley Young, Office Administrator
            • Sylvia Denhartog, Compliance Manager
            Additional Contact Information

            Phone Numbers

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            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            12/29/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            I purchased a car with my mom as a co signer in July. When we first got the car things were fine but my blind spot detection light came on right after driving it off the lot. Then it took them almost 2 months to get me my title and other paper work. Then when I got it I found out they didn’t notarize it at all. So I had to send it back to them more than three times. With that fixed after months and more than 3 temp tags I took my paperwork to the dmv and there was spelling issues throughout all of the legal paperwork. Called them and the dmv called them in October and they were supposed to fix it but haven’t heard from them until I called them on the 20th because my temp tag expired. They tried to argue that they didn’t know about the issue and then argued there were no spelling issues. Finally emailed it to me but they were and are hateful and disrespectful. My penalties are going to be very high due to them taking 6 months to fix it. I want some help and I need to take them to small claims court to. At this point they need to come down to Tulsa and pay this. I’m frustrated. And needing help
            Read More
            Read 2 More Complaints

            Customer Reviews

            13 Customer Reviews

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            Most Recent Customer Review

            peng v

            09/16/2024

            Purchase a used suv from Crain Kia in Fayetteville, AR that had all the features I wanted. When we went to look at the suv we saw that the rearview mirror was dangling and was told it was an easy fix that we could buy the piece from auto zone. After purchasing the suv, I took the suv to Safelite Glass Repair the next day to get it professionally done and it turns out the windshield was shift up too high into the roof which cause the rearview mirror not to fit without putting pressure on the mirror. I call the dealership and just kept getting the same answer, "let me talk to the manager." You would think after spending a lot of money purchasing this car and them being a big dealership they would take care of their customer. So its going to cost $800 to replace the windshield on a suv I just bought.
            Read 12 More Customer Reviews

            Local BBB

            BBB Serving Arkansas

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