Business ProfileforExtreme Wheels Tires & Rim Shop

In May 2024, BBB investigated Extreme Wheels Tires & Rim Shop’s business practices. This investigation was prompted by the nature of complaints and customer reviews received by BBB. Consumers allege that the business fails to inform consumers of out of stock items before an order is placed, fails to provide an estimated time of arrival for special ordered items before an order is placed, fails to issue a refund for out of stock items and instead offers a higher priced item to be purchased, and charges a cancellation or restocking fee when the business cannot fulfill the order.

On May 15, 2024, BBB sent the company a Business Practice Inquiry through email, to request the following information:
-The quality control process the business has in place to ensure inventory is readily available to purchase and ship
-The quality control process the business has in place to ensure special order items are labeled as such
-Solutions the business will provide consumers when products are purchased but the business is unable to provide them
-Solutions the business will provide to consumers that purchased products that are special order but are not labeled as such

As of May 22, 2024, the business has not responded to BBB's request.

Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to file a complaint with the Attorney General’s Office and/or the Federal Trade Commission.