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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
MY NAMELA **** I ORDER THIS FITBIT WATCH THAT I NEVER RECEIVED AND WAS CHARGE THE TRANS.ID # IS ***************** AND INVOICE #*****-00042387. THE DATE I THNK WAS MAY 6 2022 I ORDER IT.I TRY TO REACH OUT TO THE COMPANY NO RESPONE. PLEASE HELP GET MY REFOUND BACK THE ***** WAS ***** ORDER IT ON LINE THOUGH SUPPORT @BUYPURECARE.COM A ADFLURRY NETWORK TECHNOLOGY LIMITED MY EMAIL IS *******************
Business response
05/23/2022
Hello,
Please be advised this complaint was submitted to the wrong company. Our "PureCare" only sells premium bedding accessories not including watches or fitness/health devices. The customer would need to fully review the invoice for the proper contact information to assist with the inquiry.
Thank you,
PureCare Management
Initial Complaint
05/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased 2 double knee straps from Pure Care. Transaction date April 14, 2022, order *********. I was charged Cdn. *****. The ad on the internet said you could return if not satisfied (it was either 30 or 60 days to return). I just rec'd them yesterday May 4, 2022. What I received was two little flimsy pieces of netting with velcro strap. Oddly enough, there is no return address for these cheaters. I emailed them right away and they have yet to answer me. Yes, I was stupid, but my knees are so bad that I thought I'd try them. Now, they don't answer me and in doing a further search on the internet, I don't know where to send them back. There is an address on the package, but it says it is not a return address, it is only if the package is deemed undeliverable. I want to return them and I want my money back. If you insist pictures I would have to have someone take a picture of them, so please let me know. Please help, this isn't fair. Sincerely ***********************Business response
05/05/2022
Hello,
Unfortunately, this complaint was issued to the wrong company. There is another Pure Care operating which sells non-bedding accessories including knee straps. We have received an influx of inquiries from their customers as of late. Here is the website for the product in question https://kneerenew.buypurecare.com/.
Kind regards,
PureCare Management
Customer response
05/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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Get a QuoteCustomer Complaints Summary
17 total complaints in the last 3 years.
5 complaints closed in the last 12 months.