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          Find a Location

          Leslie's has 762 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLeslie's

            Pool Supplies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2005 E Indian School Rd # 101

            Phoenix, AZ 85016-6113

            Visit Website
            (602) 366-3999

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            Customer Reviews

            1.28/5

            Average of 107 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            211 complaints closed in last 3 years

            48 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/21/2018

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers pool supplies, installation and repair services.

            Products & Services

            Our extensive product selection includes chemicals; equipment and parts; cleaning and maintenance equipment; and safety, recreational, and fitness-related items. Because of our standing as the industry leader, many products are exclusive to Leslie’s and not found in any other stores. And if we don’t carry a part or product in our stores, our Endless Aisle program can find what you need and get it to you fast.

            Business Details

            This is a multi-location business.

            Find a Location

            Leslie's has 762 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2005 E Indian School Rd # 101, Phoenix, AZ 85016-6113
              BBB File Opened:
              5/11/1994
              Years in Business:
              61
              Business Started:
              3/1/1963
              Business Started Locally:
              1/8/2001
              Business Incorporated:
              6/5/1997
              Accredited Since:
              2/21/2018
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Leslie's Poolmart Inc
              Business Management
              • Mr. Lawrence Hayward, Chairman
              • Mr. Kean Corrigan, Director of Marketing
              • Mr. Larry Biggerstaff, Group SVP
              • Ms. Arlene Imdieke, Advertising Manager
              • Mr. James K Keating, RME
              • Mr. Rick D Carlson, Officer
              • Mr. Mike Egeck, CEO
              • Mrs. Lacey Williams, Customer Care Supervisor
              • Ms. Alea Jasso, Customer Service Manager
              Contact Information

              Principal

              • Mr. Mike Egeck, CEO

              Customer Contact

              • Mrs. Lacey Williams, Customer Care Supervisor
              • Ms. Alea Jasso, Customer Service Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              211 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/23/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              Ordered a hot tub cover on 9/12/24 and was to receive it 10/4/24. Was given incorrect tracking number. Contacted company to investigate and was emailed working on it. I emailed company a few times for updates. Emailed again 10/18/24 and later in the day got an email that the freight company had delivered which it had not. Called this morning to say I still haven't received the cover only to be told again they would investigate. I realize the cover was a custom order but at this point I only want a refund as I am done waiting for something to that is not coming
              Read More
              Read 210 More Complaints

              Customer Reviews

              107 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Rachel C

              09/24/2024

              October of 2023, payment of over $5300 was made to Leslie's for a safety cover. It appears the order has somehow been lost! I sent a copy of the store receipt and bank statement to Leslie's ************** This, in order to prove that payment has, in fact, been made to Leslie's. Case number ******** has been opened and escalated to management. I've reached out to Leslie's too many times, and have yet to receive ANY updates. To be clear, I have no issue with the store employees. They're great, and very helpful. It's with the lack of attention at the corp office and their customer care that I have issues with. I can't begin to say how sorry I am even started this with Leslie's.

              Leslie's Response

              10/02/2024

              Hello ******, We are so sorry to hear about this experience. The DM and Store reached out to you in hopes we could rectify the experience. Please give them a ring when time permits! Your safety cover is shipping out tomorrow as well!Thank you.
              Read 106 More Customer Reviews

              Local BBB

              BBB Serving the Pacific Southwest, Central & Inland California

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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