Business ProfileforFirstService Residential Arizona LLC

On 12/22/23 at 1:15pm I found a leak in the roof of my bathroom with water trickling down the wall onto my vanity. Our on-site office chose to close early for the holiday and for emergencies to call a phone number. I called twice to report the leak. The manager of our on-site office called and said no one would come due to the rain. I lost my composure with her as they do not care about the residents here. By 8:30 water had bubbled my ceiling and began to drip into a plastic container I had put on the floor. At 9:30pm I had no choice but to puncture the bubble to prevent further damage. I sent two emails to her with pictures and have documented what happened. Repairs need to be made today on the roof so I can get repairs made to my bathroom which they will pay for. I got through the monsoon season without issue until Restore Masters began to tear off **** tiles on buildings and on mine Monday morning, with a promise it would be completed that day. I heard someone walking on my roof while I was in the shower and they began tearing tiles off before I could leave with my 15 year old dog, which they knew I was doing. They did not work Tuesday and had moved to another area. I came uncorked and had to stand in front of a truck to get them to stop to talk to me. The representative said they were being kicked out and wouldnt be back until after they first of the year. So not only is my patio cover not complete, they left bottles on one roof and other debris everywhere. My picket fence needs replaced which Ive been begging for over a year, but getting a standard answer were working on it. I want and need immediate resolution on the roof issue today!