Business ProfileforPlushyHost

This relates to a vacation rental in ************* on August 4 2024. Upon entering the home, I was immediately overwhelmed with the smell. It a was musty, mildewy, moldy smell. Not minor. It was over powering. In the main living room we saw a fan on the floor, a window AC unit. Turning to the right we saw a rotating pedestal fan in the hall. In the bedroom we saw a large dehumidifier. None of these was in the original listing photo library. All four devices were on at full speed. It was extremely loud. The apartment was tiny, probably about 600 ft squared. It looked the owner was aware of the problem and was trying to air it out.I immediately contacted the **************************** Plushy. I told them the situation, and informed that this was unacceptable. We were concerned about the health risks of being exposed to the mold and mildew. We were also worried the we couldnt sleep with all the noise I told the *** that we were not going to check in nor stay. I asked for other accommodations. She said that they didnt have any in the area. I asked for a refund. I sent them pictures of the 4 appliances Over the phone call she informed me that the cancelation window was 60 day earlier. She also said that there was no visible proof of mold and mildew. I told her she that the smell was overwhelming and the pictures clearly prove that the owner was cleaning up the property. I also asked about why the listing was removed from **** earlier before my check-in. We argued a bit. I pointed out the health risks and that the burden of proof for mold wasnt my responsibility. Today for some unkown reason, the listing on VRBO is gone. To make things look more suspicious, all of my messages inside of VRBO's secure platform are gone. They removed my reservation, our email exchanges...everything.