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Find a Location

Solidarity Healthshare has 1 locations, listed below.

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    Business ProfileforSolidarity Healthshare

    Health Sharing Ministries
    BBB accredited business

    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate that this business has a pattern of complaints concerning that the business is not reimbursing consumers for services paid. Consumers also state they are being sent to collections and having to pay out of pocket due to the lack of response from the business. On March 20, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of June 24, 2024, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by enhancing member communication strategy, including revised content and increased frequency of messaging to aid members in navigating healthcare cost-sharing, with a particular focus on education aimed at underscoring the differences between health insurance and healthcare cost-sharing (which is not insurance). BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints.

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 88 Customer Reviews

    Customer Complaints

    184 complaints closed in last 3 years

    102 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/29/2018

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers health cost sharing services.

    Business Details

    Location of This Business
    4500 S Lakeshore Dr, Tempe, AZ 85282-7052
    BBB File Opened:
    1/29/2018
    Years in Business:
    12
    Business Started:
    6/23/2012
    Accredited Since:
    1/29/2018
    Alternate Business Name
    • Melita Christian Fellowship Hospital Aid Plan
    Business Management
    • Mr. Christopher L Faddis, President
    • Mr. Bradley L Hahn, Director/Secretary
    • Mr. Harry Antram, Director
    • Mr. Kris Kaniski, Director
    • Mr. Mervin Mast, Director
    • Dr. John Oertle, Chief Medical Officer
    Contact Information

    Principal

    • Dr. John Oertle, Chief Medical Officer

    Customer Contact

    • Mr. Christopher L Faddis, President
    • Dr. John Oertle, Chief Medical Officer
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    184 Customer Complaints

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    File a Complaint

    Customer Reviews

    88 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Janice F

    1 star

    10/06/2024

    We have been waiting 3 years for Solidarity to pay from my husband surgery. We paid some of the bills out of pocket. Other bills have been sent to collections. When I call Solidarity, their representative says that my husband's bills are in a "batch" waiting to be paid. I advise you NOT to join this health share. It has been nothing but a headache for us!!

    Solidarity Healthshare Response

    10/08/2024

    Hello ******, We are committed to serving you as you were a Sharing Member for (3) years. Health share plans are arrangements where a group of individuals voluntarily come together to share in each other's medical expenses as to where health insurance offers guaranteed coverage for a set premium. When a medical need is completed, waiting to be shared for payment, we do not have an exact timeframe as to when each submitted medical need will match sharing dollars. Upon reviewing your account, (2) medical needs have completed processing, awaiting to match with sharing dollars. Billing details will be sent to you in a personal email.Please note, per our Sharing Guidelines, only Sharing Members with an active Membership will have their Eligible Medical Expenses Shared. However, at this time active Members medical needs are prioritized first, with inactive Members medical needs being in line after that. Once the medical need(s) are shared for payment, you along with your Provider will receive a copy of the *** (Explanation Of Sharing) in the mail. I appreciate your recent outreach and want to provide some clarification. Regarding transparency and not providing an exact timeframe for the release of each batch containing your medical needs, this is because Solidarity HealthShare is a healthcare sharing ministry, medical expenses are shared by Members each month. Due to the varying number and size of each batch, we do not have an exact timeframe. Solidarity HealthShare implements a practice called Distributed Share Balance. Solidarity is NOT insurance, so we do not collect and hold medical reserves in a centralized bank account. Instead, the Monthly Share Amount is set at a level to build a small balance (or reserve) in every Members individual share account. These Distributed Share Balances enable Solidarity HealthShare to better manage the ebb and flow of medical usage and medical needs payments. Once all the allocated funds have been transferred from the Members who were matched to pay your medical bill, those funds are released to be shared. The transfer of funds out of your Virtual Bill ******* will be displayed as a single line-item transaction in your Share *******. In addition, ******************** provides transparency to its Member's by providing access to annual audits upon request. If you have any further questions or need additional assistance, please do not hesitate to contact us. Sincerely,Solidarity HealthShare

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