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Find a Location

Hughes Federal Credit Union has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hughes Federal Credit Union

      971 W Wetmore Rd Tucson, AZ 85705-1551

      BBB Accredited Business
    • Hughes Federal Credit Union

      PO Box 11900 Tucson, AZ 85734-1900

      BBB Accredited Business
    • Hughes Federal Credit Union

      7970 N Thornydale Rd Tucson, AZ 85741-1444

      BBB Accredited Business
    • Hughes Federal Credit Union

      7820 N Cortaro Rd Tucson, AZ 85743-8326

      BBB Accredited Business
    • Hughes Federal Credit Union

      3131 E Speedway Blvd Tucson, AZ 85716-3931

      BBB Accredited Business

    Business ProfileforHughes Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Hughes Federal Credit Union was the recipient of the 2017 Better Business Bureau Good Neighbor Award. The Good Neighbor Award is given by the BBB to recognize businesses that have shown commitment to making Southern Arizona a better place through community service. The business and employees play a significant role in supporting local charities.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.28/5stars

    Average of 40 Customer Reviews

    Customer Complaints

    48 complaints closed in last 3 years

    24 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/2/1974

    Years in Business: 72

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Hughes Federal Credit Union has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hughes Federal Credit Union

        971 W Wetmore Rd Tucson, AZ 85705-1551

        BBB Accredited Business
      • Hughes Federal Credit Union

        PO Box 11900 Tucson, AZ 85734-1900

        BBB Accredited Business
      • Hughes Federal Credit Union

        7970 N Thornydale Rd Tucson, AZ 85741-1444

        BBB Accredited Business
      • Hughes Federal Credit Union

        7820 N Cortaro Rd Tucson, AZ 85743-8326

        BBB Accredited Business
      • Hughes Federal Credit Union

        3131 E Speedway Blvd Tucson, AZ 85716-3931

        BBB Accredited Business
      Location of This Business
      971 W Wetmore Rd, Tucson, AZ 85705-1551
      BBB File Opened:
      7/2/1974
      Years in Business:
      72
      Business Started:
      1/1/1952
      Accredited Since:
      7/2/1974
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Sole Proprietorship
      Number of Employees:
      280
      Business Management
      • Ms. Elisa Ross, VP of Marketing
      • Ms. Karen Shanor Thompson, VP of Branch Operations
      • Mr. Andrew Britton, CEO/President
      • Ms. Carla Craig, VP BSA and Fraud Prevention
      • Mr. David King, VP of Financial Services
      • Ms. Cyndi Samples, Vice President of Human Resources
      • Ms. Irlanda Cuevas, Business Development and Community Relations Manager
      • Mr. Brian Hoskins, VP of Finance
      Contact Information

      Principal

      • Mr. Andrew Britton, CEO/President

      Customer Contact

      • Ms. Elisa Ross, VP of Marketing
      Additional Contact Information

      Fax Numbers

      • (520) 205-5839
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      48 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      40 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jessie A

      1 star

      08/19/2024

      Worst experience with the lead loan servicing *** with Hughes called *****************************!!! Over email this woman ***eatedly sent me back and forth between her and my other institution trying to find over a thousand dollars that went missing on my payoff for my old vehicle. Months this went on having two vehicles on my credit with a balance over a thousand dollars. I gave this woman ARN tracking numbers to locate the funds but she wouldnt do any leg work on the matter just giving me the run around insisting that me and my other institution were in the wrong and that Hughes never got their money when they did!!! She was just too lazy to look for it. So yes Hughes you were at fault on this matter!! You had the money the whole time and just overlooked or lost it!! Horrible work ethic by your lead loan serving ***!!! This lady wouldnt do jack to help me. You should really consider letting her go!!! I would like someone to contact me to discuss further and if you want the correspondence between the *** and I , I have proof of her incompetence and how easy it was for her to say then hire a lawyer but let me know so I can notify my boss lol yeah ok!!! Anyway dont bother with this credit union unless you want headaches!!! Well I guess I cant leave contact info here. But you should not have people like her working for you!! *****************************!!!

      Hughes Federal Credit Union Response

      08/23/2024

      Thank you for sharing your experience, *****. We value all feedback as it helps us improve our members experience. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and left a voicemail with information about your account and emailed you with details. They followed up today by phone. If you would like to speak to someone about your account, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We appreciate that you are a member of Hughes Federal Credit Union; we value your membership and look forward to serving you in the future.

      Local BBB

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