Business ProfileforJim Click Nissan

(2022 Nissan Rogue) I am writing to express my extreme dissatisfaction with the vehicle I purchased from your dealership. I have experienced numerous issues with the vehicle that have not only caused me significant inconvenience but also financial strain and safety concerns. I have been a loyal customer of Jim Click Nissan for years, having purchased three vehicles from your dealership and consistently bringing them in for all their maintenance needs. However, my recent experience has been far from satisfactory. The most recent incident occurred while I was traveling through New Mexico. The vehicle failed completely, leaving me stranded and resulting in a $600 towing fee. This was a deeply distressing experience and completely unacceptable for a newly purchased vehicle, especially considering that it was serviced at your dealership the day before the breakdown. Upon returning the malfunctioning vehicle to your dealership, I was provided with a loaner car. However, this vehicle also presented significant issues. The battery died shortly after receiving it. The second time I got the loaner the air conditioning system failed. This left me driving in the scorching Arizona summer heat, which was not only uncomfortable but also a health hazard. Given the extent of the inconvenience and additional expenses I have incurred, I am requesting appropriate compensation for these issues. Specifically, I would like to be reimbursed for the towing fee. Furthermore, assurance that these issues will be rectified for future customers are warranted. I trusted Jim Click Nissan to provide a reliable vehicle and quality customer service. Unfortunately, my recent experience has been extremely disappointing. I hope we can resolve this matter promptly and amicably. Dates of incidents 4/2 engine malfunction light power reduced 4/26 returned 4/26 Loaner battery died 6/28 engine malfunction light power reduced 7/16 ac out on loaner 7/17 car returned