ComplaintsforMercury Insurance Group
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Complaint Details
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Initial Complaint
11/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been given the run around going on 4 months now. A person insured by Mercury caused damage to my vehicle. I contacted Mercury and they have put me on hold for over ****************************************** treated me like I am lying even though their insured admitted fault (my truck was parked and I wasn't even in it), I believe racial discrimination is also a part of this treatment, they transferred me to voicemail and never return my calls. I escalated this matter to the manager of the claims adjuster I was assigned and he is also giving me the run around. Miles ***** is the claims adjuster and ************************* is his manager. I was awarded over $4,000 but they have failed to send me the check. After numerous calls and large amounts of my time spent they finally assured me a check was on its way and that was almost 2 weeks ago. I asked them to track the check and they said they have no way of doing that. I have not been able to work without my truck and cannot get the damage fixed until they pay me. I am considering suing for lost wages. I do not know any other way to get this resolved.Business response
11/17/2021
Good Afternoon,
The check was issued on 10/27/21 and has cleared the bank. The car was registered to someone other than yourself which is why there was a delay in issuing payment. That has since been resolved and payment was issued to the current registered owner which is your son in law. If you have any additional questions please don't hesitate to call.
Thank You
***************************
Claims Manager/Mercury Insurance.
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Customer Complaints Summary
340 total complaints in the last 3 years.
95 complaints closed in the last 12 months.