Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

SpaceX has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • SpaceX

      1 Rocket Rd Hawthorne, CA 90250-6844

    • Star Link Communications Inc

      null Evergreen Park, IL 60805

    Business ProfileforSpaceX

    Electronic Instruments
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 53 Customer Reviews

    Customer Complaints

    557 complaints closed in last 3 years

    97 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    SpaceX has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • SpaceX

        1 Rocket Rd Hawthorne, CA 90250-6844

      • Star Link Communications Inc

        null Evergreen Park, IL 60805

      Location of This Business
      1 Rocket Rd, Hawthorne, CA 90250-6844
      BBB File Opened:
      2/24/2016
      Alternate Business Name
      • Space Exploration Technologies Corp.
      • Starlink
      Business Management
      • Elon Musk, CEO
      Contact Information

      Principal

      • Elon Musk, CEO

      Customer Contact

      • Elon Musk, CEO
      Additional Contact Information

      Website Addresses

      Customer Complaints

      557 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      53 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Anne G

      1 star

      09/24/2024

      Starlink is terrible. Cuts out all the time and lags. Clear skies (not weather related) asked to trouble shoot, even replaced my whole system. We are disabled and its not that easy to trouble shoot. Paying people to re install the wires and using our Cell phone data as the dish is out. The issue is the signal, no signal is received. Told to keep the hub away from all electronics, i asked the tech "should i put the hub in the attic or bathroom? " . He said to put far as possible from any illectronics. As we get more technologically advanced in our homes, not by choice, but a printer or laptop that is not on very often, should not be an issue. My $300 netgear hub , was disconnected as it was blammed as well as a possible interference. I had to get tid of my $1,000 internet tower as it was a possible interfrence to the dish. But issue is still there. Still clear skies and zero interference. Lags and cuts out , the issue is the signal . Starlink refuses to admit the signal is the problem. Now i may need to get a new tower for reliable internet. As tes for on land i need to get over some trees that are 5 miles away. To be able to see the tower. They are not cheap, as being Rural, we are limited but it is possible. Not impressed. I get better internet on my Cell phone. And often must hotspot to other devices. Security cameras going ofline is really a problem. We have them for a reason.Not impressed i feel i too was scammed into beleive it was better internet for us Rural country folks. Not impressed at all and on disability, funds are very limited. We paid full price ($799) and a few weeks later the starlink was $199. Refused a credit. Was told unable to credit as it was a few weeks past.Really hurts to know companies like this exsist. Another company (call it company X) ... dud the same thing. I was reimbursed as the issue was found to be company X's issue with over loading towers.Dont do it. Starlink is not good for Rural houses.

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.