Business ProfileforAllStarHealth.com

If I could give this company 0 stars I would! Their customer service is the worst! Ive been ordering from them for quite awhile because their prices are good! This last & final order was very late. I called customer service & was told I could not receive a refund until it was 2 weeks past shipping date. My package finally arrived 1 day before the 2 weeks was up & it had no zip code on the shipping label hence why the shipping company had my zip code written all over the ************** obviously had to look it up which is why it arrived late! Also the way they package is ridiculous! They pack using brown paper & 1 time my package arrived with ants all over the inside! They did issue a refund but still continue to pack the same way! This company is the worst in customer service! The people on the phone are so rude! I will never order again from here! You lost a long time customer because of your rude customer service reps! ** need to respond because I read your responses to other reviews & its always an excuse followed by if theres anything we can do for you please contact us NO theres NOTHING you can do for me! Contact who? Your rude customer service team? ** thanks Im done with your company! You really think you excuses in your response make people want to reorder from you? Your responses are a joke! Do something productive for your customers if you want them to reorder!

Thank you for your review. We care deeply about our customers and we are very sorry for any issues your recent order and customer service experience *** have caused you. When you choose the ***************** shipping method we aim to deliver your order to you within 1-5 business days, so we apologize that the carrier was unable to do so on this order. 98% of all orders ship the same day they are ordered, so it is a rare occurrence for your order to not arrive within 5 days. We have found that at times, it *** take a few additional business days for the items to be sorted and delivered to your location for final delivery, which is why the representative asked you to wait until a specific date before you could claim your package as being lost in transit. If your package had not been received, we would have looked into the issue and determined a suitable solution at that time. Thankfully, this wasn't necessary since your package did arrive on 6/20/24.Once again, please accept our sincerest apologies for the inconvenience this caused. You've mentioned that you would prefer to not reach out to us again, but please know we are available if you have any additional questions regarding this matter.