ComplaintsforRevenue Universe

• Initial Complaint

  11/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed an offer on their site Ark7 for $49.50 I deposited $20 I submitted a ticket for not being credited and was denied because I didn't show receipt when I had all the proof I would just really like the money please

  Business response

  11/06/2024

  Hi,
  
  Thanks for contacting RevU Support.
  
  Thanks for submitting the required documents. I've reviewed the details and escalated to the offer provider for further review and currently the offer is pending offer provider review. This means that the offer provider needs to research the missing credit report and screenshots that you provided to ****. We ask all our offer providers to review the requests within 2 weeks and most do. However, due to various factors, sometimes it takes the offer providers longer to review. Rest assured that this request is in the queue, and that it will be reviewed soon.
  
  We sincerely apologize for the delay in processing your credit. We understand how frustrating it can be to wait for a resolution, and we are truly sorry for any inconvenience this may have caused you. Please know that we are committed to reviewing all requests for credits in a timely manner.
  
  Thanks,

• Initial Complaint

  11/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Did 2 offers totaling 21k Dimonds and they didn't pay out for either and denied my request automatically. Total scam and waste of time.

  Business response

  11/06/2024

  Hi,
  
  Thanks for contacting RevU Support.
  
  We have confirmed your submissions and it appears that you did not include the screenshots of completing both offers. Could you kindly share the valid screenshots of offer completion at ******************************? Please use the provided link to directly contact us with the screenshots so we can resolve this for you.
  
  Thanks,

• Initial Complaint

  11/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Through a game called Covet I was solicited and purchased a ********* subscription for $1 in exchange for ****** diamonds. Although I subscribed and paid as required I was not granted the diamonds. I filed an inquiry and submitted screenshots as proof which they declined as insufficient even though they were what I had from ********* and I was given no more specific information as to what they needed or provide an opportunity to provide what they wanted. I have now had 3 other of the same instances and see from other review and complaints this is common with them. Their instructions are vague, the degree of proof they require is draconian and they limit you to 3 screenshot to provide a level of detail without telling you what specifically they want so you have to guess. But I did meet all requirements and request the diamonds be added to my accounts as promised. I have attached the screenshot from them, AND the email from ********* confirming subscription and payment

  Business response

  11/04/2024

  Hi,
  
  Thanks for contacting RevU Support.
  
  After confirming the submitted documents, I have processed the credits to your account. Please allow some time for the credits to appear. In the future, please contact our support directly.
  
  Thank you,

• Initial Complaint

  10/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  So i usually use offerwalls like tapjoy to get certain game currency. Never had an issue with offers with them, have completed them, I get my credits and if I don't I contact them and I get credited. Never have been banned. REVU was introduced to one of the games I played, there's some offers there that had been good for game credits so I started using them. Most of the time I've had to contact them to get my credits but that's fine. All of a sudden I started to get a ***** error. I did my research (this has been on going for months) and it seems like I got banned. I contacted customer support and basically got a generated reply. I'll provide screenshots of my customer ID. But I just want to know why I got banned. I've done offers with similar services and never had an issue. All of a sudden after a few offers with revu they give me the boot.

  Business response

  11/04/2024

  Hi,
  
  We regret to inform you, Your account has been banned due to a violation of our terms of service. We take the security and integrity of our service very seriously, and we have a zero-tolerance policy towards any fraudulent activity.
  
  Thanks,

  Customer response

  11/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I'm not satisfied with the answer I got because they did not explain to me what exactly i did wrong to get banned, obviously they aren't going to budge and give me a straight answer 
  
  ****** L
  
   
  

• Initial Complaint

  10/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been semi-regularly using Revenue Universe to acquire RuneCoins in RuneScape, and after completing this most recent offer, I was not credited with the coins. I clicked on the button to request customer support, and was met with an error code. I looked up the error code, and it says that my account was banned for rule violations. I have not done anything that should result in a ban, so I am very confused. I want my RuneCoins, and I want to be unbanned, as I feel this was unjust and I deserve what I was promised for completing the offer.

  Business response

  10/29/2024

  Hi,
  

  We have verified your account and we regret to inform you that your account has been banned for fraudulent activity. As per our terms and conditions, any form of fraudulent behavior is strictly prohibited and can result in the suspension or termination of your account. We take these steps after verifying the accounts closely.
  
   We take the security and integrity of our service very seriously, and we have a zero-tolerance policy towards any fraudulent activity. Therefore, we kindly ask that you DO NOT attempt to use our service in the future as it will result in lost credits. 
  
  Thank you,

  Customer response

  10/29/2024

  Thank you for your response. I would like to know what fraudulent activity my account was banned for, as I have absolutely no idea what it could be. I have done all my offers totally above board, following the rules to the letter to get the rewards from the activities. I seriously believe this to be in error, because as far as I'm aware, I have broken no rules. Please show me evidence of the fraudulent activity, if only so that I understand where I went wrong.

  Thank you in advance.

  Business response

  10/31/2024

  Hi,
  

  Unfortunately, we are unable to provide further information on this matter due to security reasons. However, I have shared a list of common reasons for why an account may have been banned.
  
  Misrepresentation of location attributes: Using a VPN or services that modify or spoof the app functionality, for example.
  
  Payment failures: Reversing a payment charge after completing a paid offer, canceling a service too soon, or using a blocked/canceled/invalid charge card.
  
  Misrepresentation of eligibility: fraudulently filing a missing rewards report when you have not met all the requirements, attempting to complete the same offer on multiple accounts, etc
  
  Using a device or network that previously was flagged or is shared with someone who has already completed the offers.
  
  Changing your device identifier multiple times in order to get around restrictions on offers.
  
  Thank you,

  Customer response

  11/01/2024

  
  Better Business Bureau:
  
  Being banned for having a VPN on in the background purely for network safety is disappointing, but apparently a Cardinal sin, according to Revenue Universe. 
  
  Regards
   
  

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On oct 24 2024, I tried starting an app offer on ******. The offers are linked through ****. Usually I have no problems but recently when going through the link the page stated, The link you have clicked does not permit connections from your IP addressI was wondering why that happened and if there was something I could do to fix it. Thank you.

  Business response

  10/25/2024

  Hi,
  
  I'm sorry for the inconvenience caused.
  
  It is possible that your IP address has been flagged by our system. Please reach out to our support team for additional help. Kindly contact us at ****************************** and provide your RevU Support ID. This will allow us to locate your account and provide further assistance with your inquiry.
  
  Thanks,

  Customer response

  10/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Lakaela *********
  
   
  

• Initial Complaint

  10/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ***** has denied my request for ***** compensation for completing an offer they were advertising through another site called YSense. I downloaded the game Merge Dragons through them and had not previously downloaded or played the game before. I completed the requirements in the time frame provided but they denied my request due to tracking issues despite me accepting the required cookies and tracking options. The offer also required a purchase be made which I also did. In fact, I spent more money than the offer required and am now out of pocket due to this. I trusted that everything would run smoothly but REV * has denied what I am owed.

  Business response

  10/14/2024

  Hi,
  
  Thanks for contacting RevU Support.
  
  After investigating, it seems that we did not receive tracking for your account from the offer provider. This means that the advertiser did not send the necessary information for us to confirm your activity. Without this tracking, we do not receive payment, and your request is denied.
  
  It is important to note that the offer provider, not RevU, is responsible for determining which network receives credit for a user's action, such as installing their app or signing up for their service.
  
  Thanks,

• Initial Complaint

  10/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have spent well over $1000 on completing various Offers on this site. After completing the offers, no credit is received for completing the offers or you can submitted a ticket to customer service and they give the response that it may take 21 days or longer to receive credit, with no end date of when it will be credited. Also, one of my credited offers was "reversed by advertiser or network" for cancellation, but I have not canceled. The offer way to pay for 1 week of Home Chef and I have now paid for 3 weeks consecutively. There is no way to contact Revenue Universe outside of the offer wall listing and once they have "closed" a ticket, the contact support button goes away. So there is no way for me to provide proof or argue my case with this reversal. Which has now cost me $240 in a product.

  Business response

  10/21/2024

  Hi,
  
  I apologize for the inconvenience caused.
  
  I've checked your account and I can see there is only one Offer submitted from your end which we are already working with the Offer Provider and we hope to get it resolved at the earliest. We would request you to contact us at ****************************** for more information.
  
  Thanks,

  Customer response

  10/21/2024

  You have resolved half of the problems. The main first offer was credited, but then you denied another saying there was no date of when offer was completed for SNAP Collagen Super Greens and now I have no way to submit further proof. Even though I took screenshots of the entire receipt of purchase after completing the offer. It is not my fault your system is not linking properly and you use that as an excuse to not credit offers. You also have refused to credit the offer from ***** more than a month later, even with all proof submitted. Once again your system failing and you don't credit it. This is just fake advertising to get people scammed if they don't submit complaints and do the work for you. 

  Business response

  10/21/2024

  Hi,
  
  I've gone through your response and I can see you are inquiring about multiple offers. In order to assist you in a better way I would request you to reach out to us at our Support.
  
  I've checked and I can see we shared the RevU Contact Support details in my previous response. I would request you to use the link and contact us as this will help us assist you in a better way. Please contact our Support so that we can assist you resolve the issue.
  
  Thanks,

  Customer response

  10/23/2024

  I have contacted support previously with no response from the company.

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was told if I completed certain steps of this game in a certain amount of time that I would be paid for it but never got the compensation I was promised

  Business response

  10/02/2024

  Hello *******, after looking into your account, I noticed that your offer for Raid Shadow Legends was not credited due to the lack of an installation being registered from ****. This can occur for a variety of reasons, such as accessing the app directly from a web or store, using a VPN, changing devices and so on.

  Customer response

  10/02/2024

  well you the installation not tracking was not my fault I do not use a vpn and I did not switch devices it is not fair to me that I was promised credit after doing what was required how about I receive 50% of what I was promised and Id be satisfied 

  Business response

  10/02/2024

  Hello, I apologize for any inconvenience, but the tracking process depends on how the offer is initiated. If any steps are missed or settings are different, there is a possibility that it will not be tracked. After reviewing our records, it seems that users are receiving credits without any problems, so it is highly unlikely that there are any issues with our tools.
  
  I can understand that your frustration and I really wish there was anything I could do to assist you.

  Customer response

  10/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and see they will not credit me with what I was owed and have decided to take it farther elsewhere 
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  09/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hello I have been playing GoTConquest and I am attempting to obtain the 2nd and last half of my missing owed gold for completed offers. I am contacting BBB as I have no way of contacting ************************************* because of a block by an error message. I apologize for having to file one last complaint as I am just trying to get what Im owed after the time, money, frustration and information I put in on my end. The rewards were nice at first but ever since entering certain offerwall sites (at my own risk I know) my iPad bugs out and constantly deletes and restore data, idk how to fix. I dont think yall can help with that. But the Grand Mafia offer Upgrade 2 enforcers to Grand 12 days - (********* gold) and Playcharge 6k coins by playing games 14 days (******* gold) are missing. Then Im afraid after this I will probably not be using the offerwall again to save us all the headache of dealing with the middle man and each other again. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩