ComplaintsforRevenue Universe

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My account has been banned for no real reason, nor can RevU support tell me why I was banned, seems like they don't know why either. After emailing their support member ******, I was being told they couldn't tell me why but gave me a list of reasons why they ban accounts. I do not understand how they cannot see why an account was banned, but still ban it? I have never broken any of their rules or terms of service. And ****** doesn't seem too interested in having this issue resolved.

  Business response

  09/30/2024

  Hi ******,
  
  I apologize for the inconvenience of your account being banned. After reviewing your account, it appears that we had sufficient evidence of a policy violation, resulting in the ban. To uphold our policies, we are unable to disclose the specific reason for the ban. However, I have personally double-checked your account to ensure that our decision was correct.

  Customer response

  09/30/2024

  Placing faulty offers on the website, that requires multiple game installs, and then claiming breaking policy is pretty scammy. How many others have been banned due to the offers you are placing causing the policy issues? I request a thorough examination of all offers being placed to ensure they will not break RevU's policies, resulting in bans that are not right. Again I am still not understanding what policy was broken. My only guess being the last offer I JUST finished, before the ban, required multiple games be downloaded and played in order to receive points. The gold offer was a higher one and it would make sense to just not want to pay it out. Complaints of faulty offers and you refusing to do anything about them, is a pretty big issue with RevU. You are a slimy  scammy company. 

  Business response

  10/01/2024

  Hello, it seems like you did not intentionally violate our policies. In light of that, I have decided to make a one-time exception and lift your ban. Please know that this is something we do not generally do. 

• Initial Complaint

  09/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  **** permanently banned me for a fraudulent submission however I provided the only proof of completion that I had for that specific offer. This is the third time Ive been denied my reward for a Consumer Test Connection offer.

  Business response

  09/27/2024

  Hi, I reviewed your account and can see that you have breached our policies, which resulted in a ban on your account. Unfortunately, we will not be able to revoke this.

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ive been playing the game GoT conquest for about a month and a half and I use ***************************** or RevU, to be able to stay competitive being free to play. I do the offers and follow the instructions as best I can. Rarely ever do I receive my gold in the time span the offer states. I figured it is what it is so I create tickets to receive my gold for hours spent doing surveys and submitting my personal information. Often times getting scammed by a technicality. As of this morning I woke up to an error message saying I cant submit anymore tickets only complete offers at my own risk. I dont know what I did but this seems very wrong and fraudulent. Only after I completed and submitted an offer with very sensitive information. I do offers for game currency so this just seems horribly wrong on RevU part. Being shut down after I have to bend over backwards just to get the scraps of hours of doing whats asked. Id appreciate the 110k gold I am owed from *********** Shopping safari offer.

  Business response

  09/20/2024

  Hi *******,
  
  I apologize for your experience. Although I agree that there are instances where credits are not automatically processed, this can occur for various reasons as multiple parties are involved. Therefore, we may not always be able to resolve the issue completely. This is why we offer the option for users to appeal any offers they did not receive credits for. However, we have noticed that your usage of this option is excessive and goes against our policies. We understand that this is not intentional on your part, but there may be something you are missing when you complete these offers. You can continue doing offers, but please keep in mind that we may not be able to help if you do not receive credit.
  
  Also, we have received your report regarding *********** and we will make sure to review it for you.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I completed an offer through revenue universe offer wall with the game merge dragons through the game Top Eleven which granted tokens for the game they have since reverse the tokens after much was spent in game I am now left with negative balance which effectively leave the game un playable, I have had the account with this game for many years and now am very frustrated, I seek to have all token reimbursed, they have put the excuse as fraud for the reversal but the photos I have supplied show the offer has been completed.Look forward to having the rectified.Thankyou

  Business response

  09/12/2024

  Hi ****, I see that you created a support ticket with us and we just replied to it. We requested for additional details to locate your account, please reply to that. Thanks! 

• Initial Complaint

  09/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,**** had denied my gold credit because there was no tracking data attributed. I had clicked the FanDuel offer link through RevU because it says I clicked the link on September 5th, 2024 at 21:56 CDT which is 9:56pm CDT on 12 hour clock. My FanDuel account user ID is ******** I signed up with FanDuel on their app using the offer link on from RevU on September 5 at 9:57pm CDT, you can see it in documents The offer says you have to deposit $10 and then wager your deposit + the bonus bets In order to receive gold credit. Also ****** must be completed in SportsbookI did exactly what it told me to do. I hit allow when the app asked me to track activity. After I did the signup process with FanDuel, I deposited $10 into my account on September ******** at 10:18 pm CDT I then wagered the $10 I had deposited and the bonuses from FanDuel to complete the RevU offer process. Yes, I wagered in FanDuel Sportsbook like it told me to.In the documents you can see me wagering my deposit and Bonuses on September 5th, 2024 at 10:21pm CDT. Now this is the time I wait for the game to finish so I can receive my gold.In the documents you can see the ****** being completed/settled on September 5th, 2024 at 10:56 CDT Ive now completed the RevU offer was told to wait 60 minutes to receive my gold. I never received my gold credit, I contacted RevU support and they denied me. Im in disbelief right now because it shows I clicked the RevU offer link at 9:56 pm CDT on September 5th, 2024. I promise you I followed through all steps and did everything correctly and I still havent received my ******* gold credit. They claim there was no tracking data and there was no install or account creation. I think its a lie because I completed many offers from RevU and havent had a problem, I feel like they just dont wanna credit me. So yes This is a major problem for me because it was a big offer. The business promised me ******* gold credit and Im frustrated.

  Business response

  09/10/2024

  Hello, after looking into your account, I noticed that there is no tracking information for your order. This could be due to several reasons. Based on your account, it appears that someone else may have already used this offer using your IP address. Typically, our offers are limited to one per household, so in these situations, your offer may not be tracked.
  
  I am sorry but we will not be able to process credit for this. 

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Completed an offer titled PlayCharge on 8/31/24 for ****** coins ($22.5) and it has not been credited. Submitted a ticket to RevU without response. Upon looking at recent BBB RevU complaints, it looks like people were having problems with the same offer being credited. Attached is proof of completion

  Business response

  09/09/2024

  Hi *******, 

  I reviewed your account and see that we did receive the report for the Playcharge offer on 1st Sep. ** are currently waiting on the offer provider to review this offer for you. This usually takes a few weeks to be completed. Once we receive an update we will update the offer. 

  ** appreciate your understanding in this. 

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  You guys owe not just me but hundreds of thousands people gold. People have spent their hard earned money. And you guys cant repay the people who are supporting you.. I have no idea how you guys can get away with scamming people out of there money this is surely sad Ive been waiting months for over 1.5 million gold. But you guys have no problem taking costumers money. I wont stand for company not having respect for their customers Im getting a legal team involved not just for me but for all the people you guys are scamming out of there money!!!

  Business response

  09/05/2024

  Hi ****,
  
  I apologize that you are dissatisfied with our services. However, labelling us as scammers is crossing a line. We have always been a legitimate business and will continue to uphold that reputation in the future.
  
  After reviewing your account, I can see that you have received credits for completing over 130 offers. If we were truly scammers, would you have received credits for all of these offers? Additionally, you have also reported issues with some offers not automatically rewarding you, and we have addressed and credited those accordingly. We do have a few offers of yours still under review, you can also see this information on your offerwall.
  
  If you feel you have completed these offers and still haven't received credit, please create a support request (like you did in the past) with required proof and we will look into them for you. 

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear ****,I am writing to express my concerns about your advertising practices, which seem to focus on offering monetary rewards for completing tasks in mobile games. I question the legality and ethics of these practices, particularly when rewards appear contingent on additional financial expenditure, resulting in less return than the initial investment.Initially, I engaged with your platform and spent a modest amount, believing it would yield a worthwhile return. However, it soon became evident that this experience resembled a bait-and-switch tactic, leading to frustration over spending on virtual consumables that lacked real value.I also reached out to customer support via the Eureka app and encountered a convoluted process for submitting proof of task completion. The stipulations were vague, and the requirement to forfeit future claims based on subjective assessments felt disconcerting.The terms for earning the advertised $42 reward were clear: reach level 250 within 14 days. I downloaded the app on August 21, 2024, and found myself investing a total of $115, much of which was spent as I approached the final levels, where advancement increasingly required further financial contributions.Since there were no clear terms stating that spending money was necessary to achieve the promised reward, I believe I am entitled to a full refund of $115. The lack of disclosure may violate consumer protection laws, which require transparency in advertising. Under principles of unjust enrichment, I seek restitution for funds spent based on misleading representations.This experience has led me to refrain from using applications with similar practices in the future. I kindly request a prompt refund of the total amount spent, $115, and I hope for improvements in your advertising practices for the benefit of future users.I was awarded 0.78 Not even close to $42 Sincerely, ***************************

  Business response

  09/06/2024

  Hello *******,
  
  I apologize that your experience with Two Dots has not been satisfactory.
  
  When I looked at the supporting documents that you provided, it looks like you might have originally signed up with a different offer provider, not RevU. The offer we have with Two Dots isn't a multi-step reward offer. It looks like you earned $0.78 for getting to level 0 (from the image on page 5 in the ***** That's not how the RevU offer with Two Dots works. We only have one reward for completing level 250 in 14 days. There's no $0.78 reward for level 0 offered by RevU.
  
  I believe that you likely originally signed up for this offer in Eureka with a different offerwall (like TapJoy or AdGem). I know that other offerwalls have a Two Dot offer and some list it as a multi-reward offer. That's how you earned the $0.78.
  
  We can look into this further and make sure you get the support you need. Could you please share your Support ID? You can find it by clicking on the Contact Support button on the offer page in ******. It should be at the bottom of the RevU offerwall site below all of the offers Once we have your Support ID, we will be able to look into your account and see when you first activated the RevU offer.

• Initial Complaint

  09/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Ok so i clicked on an offer that was for jackpota where i had to spend ***** and get 30. And i have proof i did and it was not honored

  Business response

  09/03/2024

  Hi, I looked through your account and can that you did create a support ticket with us and we responded back to it as well. Looks like your install wasn't tracked by the offer provider. While it is not possible to narrow down the reason for this, we did provide a list of scenarios when this can happen. I am sorry, but we will not be able to revert this decision. 

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for the free trial spending $1 I have the transaction fee for the program they were promoting I subscribed and didn't get paid the gold I was promised and they gave no way to contact them and appeal the band they placed upon me I have proof that I did pay and continued to pay furthermore. As a customer I would just like to be on band so that I can enjoy the game in pay for.

  Business response

  08/27/2024

  Hello, after looking into your account, I noticed that this offer has already been completed from different IP address. As per our guidelines, each offer can only be redeemed once per household.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩