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            Business ProfileOdylyne The Ceremony

            Dressmaker

            Contact Information

            1051 S Fairfax Ave

            Los Angeles, CA 90019-4402

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            Customer Reviews

            2/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1051 S Fairfax Ave, Los Angeles, CA 90019-4402
            BBB File Opened:
            8/21/2018
            Business Management
            • Customer Service
            Contact Information

            Principal

            • Customer Service

            Customer Contact

            • Customer Service
            Read More Business Details and See Alerts

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            11/09/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a wedding dress from this company for $1260 and received a stained and incorrectly sized dress on March 16th 2022. I sent the dress back promptly to be cleaned and resized. I waited months and months and never received my dress back in return. I am owed $1260 for my purchased dress that has not been returned or sent back after over a year. I have been emailing them at least monthly, if not weekly, for the past year to resolve this with no success. I have given information for them to send me a check, refund via credit, or send me a payment through PayPal. As of October 2023 I have now been blocked by the company email and have many, many requests via email for an update or a refund. My desired outcome is a full refund of $1260 paid directly to me.
            Read 17 More Complaints

            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            Mary K

            10/04/2022

            I don't know why Odylyne is getting such nasty reviews. Yes they could improve with communication, but at the end of the day, making a wedding dress is an intricate process. It will take them about 7-8 months to make your ************.

            All of you are getting a one of a kind designer dress. This isn't *****'s Bridal.

            For those of you complaining that your designer dress didn't fit right, stop going to Nordstrom's to get measurements. Stop taking the measurements yourself. Go to a tailor that knows what their doing with the measurement guide that Odylyne emails you. This is supposed to be your special day, get your measurements correctly.

            My Mini fit like a glove, I don't need to have ***************.

            For those of you whining that you haven't received a dress but Odylyne has tracking to prove it. Sign up for *** alerts, they are free. I was notified by *** via email that a package was coming to me from Odylyne. Work smarter not harder.
            Read 2 More Customer Reviews

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            BBB of Los Angeles & Silicon Valley

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