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            • Vrai

              8472A Melrose Pl Los Angeles, CA 90069-5308

            Business ProfileVrai

            Jewelry Advisory Service

            Contact Information

            8472A Melrose Pl

            Los Angeles, CA 90069-5308

            Get Directions

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            8472A Melrose Pl, Los Angeles, CA 90069-5308
            BBB File Opened:
            1/17/2017
            Alternate Business Name
            • Vrai & Oro
            Business Management
            • Manager
            Contact Information

            Principal

            • Manager

            Customer Contact

            • Manager
            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/18/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Transaction date 10-8-2023 Purchased ring. The ring was NOT the quality advertised. Returned ring. Company only refunded $4,929.69 of a purchase price of $5,273.15 Company advertises 100% customer satisfaction. Tried contacting ********************** several times but phone number given on site is not answered, email is not acknowledged.
            Read 5 More Complaints

            Customer Reviews

            4 Customer Reviews

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            Most Recent Customer Review

            Kevin K

            12/22/2023

            I used VRAI as it was ranked high in some online searches, so I took the plunge. I placed my order on 12/8/23 and it was for a diamond necklace, which was supposed to be shipped on 12/19...which would've allowed plenty of time to receive it before Christmas. Due to some sort of delay, they notified me that it would be shipped on 12/20. The next day I emailed them confirming a 12/20 shipment date, and they replied that there was yet another delay and the ship date was not 12/21, but they did change the shipping to overnight shipping. There was another delay and the ship date was changed to 12/22. At this point I tried to call their 855 toll free number, but they do not answer their phone...not sure why they even have it. So my only option is their support email if I want to converse with them. Support is no longer answering my emails and I've asked them to just cancel my order, since the necklace won't arrive in time for Christmas anyway. I just wish they would've been honest with me up front and told me that delivery before Christmas was not guaranteed, and I would've gone to my local jewelry store. Be careful when using an online retailer for large purchases.
            Read 3 More Customer Reviews

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