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Find a Location

The Publicity Hive has 1 locations, listed below.

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    Business ProfileforThe Publicity Hive

    Pet Supplies

    Current Alerts For This Business

    Alert:
    BBB opened an investigation into this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On March 7, 2024 the BBB contacted the company regarding our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.

    The Federal Trade Commission’s Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet.” For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules

    Additional business information

    Advertising Review:

    On February 23, 2024,BBB Serving Los Angeles and Silicon Valley requested that the businesssubstantiate, modify, or discontinue claims advertised on https://thepublicityhive.com/.In particular, BBB requested clarification of their advertised free productreplacement offer. The business also advertises claimed results such as:

    - “Made From The Toughest Materials”
    - “OurInvincipaw is built to last a lifetime!”
    - “Over 5xStronger than any other Dog Chew Toy!”
    - “No moreconstantly buying new doggie toys - InvinciPaw™ is a companion that will lastlonger than other toy you've ever bought!”
    -“Unrippable Thread”
    -“Survives Toughest Chews!”
    - “Craftedfrom safe, environmentally friendly jean materials, our animal chew toys arebuilt to withstand rigorous playtime. It's durable, wear-resistant, and builtto last!”

     

    The BBB Code ofAdvertising states, “1.1 The primary responsibility for truthful andnon-deceptive advertising rests with the advertiser. Advertisers should beprepared to substantiate any objective claims or offers made before publicationor broadcast. Upon request, they should present such substantiation promptly tothe advertising medium or BBB. 1.2 Advertisements which are untrue, misleading,deceptive, fraudulent, falsely disparaging of competitors, or insincere offersto sell, shall not be used. 1.3 An advertisement as a whole may be misleadingby implication, although every sentence separately considered may be literallytrue. 1.4 Misrepresentation may result not only from direct statements, but byomitting or obscuring a material fact.”

     

    The BBB Code ofAdvertising also states, “34. Claims relating to performance, energy savings,safety, efficacy or results for a product or service should be based on recentand competent testing or other objective data.”

     

    As of March 19, 2024,the business has failed to respond to our request for substantiation,modification, or discontinuation of the advertised claims.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    30 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Los Angeles, CA 90013
    BBB File Opened:
    1/26/2024
    Years in Business:
    1
    Business Started:
    1/30/2023
    Contact Information

    Customer Contact

    • Customer Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    30 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    27 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Victoria O

    1 star

    06/17/2024

    Do not purchase from this company! The delivery date was much later than promised and the customer service e-mails made me suspicious that it was a scam. Then, when the package arrived, I could see the poor quality and knew right away they would only last minutes. My dog completely destroyed it in 15 minutes. The dog toys I got from my local drug store lasted way longer!!

    Local BBB

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