Business ProfileforUnited Spas Manufacturing

We purchased a hot tub from United Spas late 2022. ****** from sales was good and we felt well taken care of. Delivery was professional prompt and delivered when promised. We signed off that there were no incidents and we were 100% satisfied. After we signed, while the installers were picking up the trash, one of them noticed a broken corner piece and a missing trim piece. He notated the damage on some of the paperwork and said this would be addressed promptly (within a couple of weeks) and at that time they would deliver the owners manual that was missing (also notated). We did not hear back, so I tried calling several times. I only got voicemails, which I left and no one replied. I tried e-mailing them, and no replies. They finally contacted me March 15th 2024 to have them come out and service my spa for $299, that they wanted me to pay for ahead of time. I advised them that I'm not comfortable paying for a service ahead of time if they can't replace the damaged and missing parts from the delivery. I was told that she would get to her service manager on Monday and get back to me. Never heard back regarding that. Then I got a call June 28th 2024 from a new employee trying to sell me the $299 service, and I explained the same thing. Now I'm told there were no notes about the damage and missing items and missing owners manual and now my labor warranty is over. They want me to pay 1 hour labor AND the inspection fee (graciously lowered to $269) for them to look at the damage and missing items I've already sent pictures of via text to the last 2 employees trying to schedule service. I should not have to pay anything for them to fix and deliver the items from delivery. And the paperwork that had that info is not being found by United Spa, so they are saying it never happened. Did the installer just throw it out the window and now I'm lying trying to get a free owner's manual, corner piece and trim piece? I'll even pick the 3 items up and install myself if need be.