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            Business ProfileMadison Reed

            Hair Care

            Contact Information

            430 Shotwell St

            San Francisco, CA 94110

            Visit Website
            (866) 817-0814

            Customer Reviews

            1.33/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            74 complaints closed in last 3 years

            29 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            430 Shotwell St, San Francisco, CA 94110
            BBB File Opened:
            2/22/2019
            Years in Business:
            11
            Business Started:
            6/1/2013
            Number of Employees:
            1
            Business Management
            • Miss Customer Support, Customer Service Representative
            Contact Information

            Principal

            • Miss Customer Support, Customer Service Representative

            Customer Contact

            • Miss Customer Support, Customer Service Representative
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            74 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            10/13/24 *** was rude, rushed and condescending. She exaggerated the time I had asked questions to get clarification. She said she had already wasted 10mins explaining the situation to me. I arrived for my appt at 4pm. She came to assist me at 4:11 and at 4:15pm she was saying we could not continue the conversation and she would not finish the consultation with me. This was after I asked her to stop talking over **** would like to reimbursed for my monthly membership, the cost of the service and an additional 50%.Monthly membership- ***** ************** paid for service in total- ***** 50%-66.28 Total- ****** Dealing with *** made me feel degraded.
            Read More
            Read 73 More Complaints

            Customer Reviews

            39 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jungyun Y

            11/07/2024

            I subscribed their product, and when I canceled their subscription they sent me the product. I paused and canceled again, and they sent me the product again. I sent it back to them and they made me a refund of the product, but not shipping. And I canceled again, and they sent me again the product, and when I tried to send it back they said I can't because it passed the 30day period. I asked why they send me the products after I canceled it they said the cancellation has 9 steps. Oh my god.. Are you kidding me? They must know they do this intentionally. They are so shady and ethically so bad. Let's not support a company like this. They should feel shame on making money this way.

            Madison Reed Response

            11/12/2024

            Hello, we're sorry to hear about your frustration with canceling your subscription. We can see in your account history that you changed the frequency of your shipments but did not cancel the auto delivery. As confirmed when you spoke with our team last week, it is canceled now. We refunded you for the three unwanted orders (including shipping) in advance of our receipt of the unwanted products being returned. Please use the link for a complimentary return label at your convenience for those orders. Thank you for the opportunity to address your concerns.
            Read 38 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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