ComplaintsforWASH
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Complaint Details
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Initial Complaint
12/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Wash.com refuses to completely refund money that is lost in their laundry machines, which break down often, and are not repaired promptly.Business response
02/22/2022
Business Response /* (1000, 5, 2022/01/31) */ To whom it may concern, we sincerely apologize for Ms. Paschal's experience with WASH and understand her frustrations. We'd be happy to assist with the refund request, but at this time, we do not have the required information to verify lost funds and process this refund request. We ask that Ms. Paschal provide us with information on the payment method that was used, the refund amount, and, if possible, a screenshot of her transaction history. Please email our support team at la.callcenter@washlaundry.com or give us a call directly at ************* Thank you. Consumer Response /* (3000, 7, 2022/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Every time I call, I'm told to call again, and they still have not refunded the money I lost in their laundry machines, on two separate occasions, the earlier of which happened several months ago (as of 2.7.2022), and the most recent a month ago. Business Response /* (4000, 9, 2022/02/11) */ Our customer support team is aware of your refund concerns. An agent will be in contact with you shortly to provide information on the refund request. Thank you.Initial Complaint
11/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
The Wash App that they use doesn't keep correct accounting. If you look at my transaction history I will load $10 and then start a load for $2 i comeback to move to drier and my account balance has gone from $8 to (-1.50). Upon closer review it's been doing this since mid November and has charged me over $40 which hasn't been used. See transaction log. I turned off auto load and removed the card because it kept uploading funds because funds were low but they were not low. I'm out $45 and am playing phone tag. This business has NO one that works directly for them everyone you speak to is outsourced from another company. There are no managers to speak to because apparently they don't exist either. This is a scum company. Please help me get my money back. And if you're reading this just go to the laundromat it'll save you frustration.Business response
01/04/2022
Business Response /* (1000, 5, 2021/12/21) */ To whom it may concern, we sincerely apologize for the issues***********l has experienced with his account and understand his frustrations. Our support team's supervisor has been notified of the issue and is looking into the account. Upon verifying transactions and wallet loads we will ensure the account balance is corrected and communicated to ***********. If there are any questions in the meantime feel free to reach out to us directly at ***************************** Thank you.Initial Complaint
11/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This company provides laundry machines to our apartment complex. Over the past year residents have had many problems with incorrect amounts being charged and technical errors on the machines causing much confusion and loss of money. When anyone calls for a refund they lie and claim they send refunds but NEVER do and simply wait did the customer to forget they are owed money. The machines are old and continuously makes mistakes; eg: the wash costs 1.25 but my card is charged 3.00 Or if I have 40.00 on my card the machine will say it's a " bad card" and say I have no money on it. The worst part is that residents agree they never refund the money.Business response
01/14/2022
Business Response /* (1000, 8, 2021/12/27) */ To whom it may concern, we sincerely apologize for ************* experience with WASH and understand her frustrations. It is company policy that in order to issue a refund for a card or replace a defective card, the resident must mail the card back to us where we will then issue a new card with the correct balance for lost funds or issue a refund via check, whichever is preferred. All cards or checks are mailed back to the resident who has submitted the claim within 7-10 business days. If you have any additional questions or concerns about our our refund process, please give us a call. Thank you.
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Customer Complaints Summary
129 total complaints in the last 3 years.
76 complaints closed in the last 12 months.