ComplaintsforTricon Residential

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im a home owner the reside next door to Tri-con Residential tenants. Ive had my home for two years now. Since *** purchased my home, the tenants have harassed, bullied, uncleanly, and non-stop marijuana infused in my home. This current tenant has been harassing me by using vargarity at me while I leave the house; spitting on my garage bins and running into them, pulling in my driveway after having it repaved. Its an on-going issue. Im seeking legal counsel. Its hard for other buyers and renters to drive by and theyre smoking marijuana on a 24/7 basis. The home owners of that Propery (****** Residential) do no inspections or read the by-laws. My contractors are affected when they do work in my home. Ive reached out to both Operations and HOA manager. Ive gotten no resolve. I did receive a voicemail in July 2024, thereafter me attempting to call Operations, no call back. This has been ongoing for 2 month. No one has responded or stated anything. Tenants still taunting, marijuana still flowing through my home me and other home owners.

  

  Business response

  09/30/2024

  We would like to thank Ms. **** for sharing her experience. (Reference Complaint ID: *********
  Our team is currently gathering further information in order to assist Ms. *********** will contact her directly once we have further information. Thank you

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved out of our house at ************************* in August and received our security deposit back with a $1,871.71 charge for "insufficient notice fee (27 days short)" when in reality, and I have emails to prove it, I gave them notice on 7/1 to move out on 8/20. I then reached out to Tricon because I believed that they used our original lease move out date which was 7/30 but we had a signed addendum from the beginning that states our lease ends 8/20 so it should've been from that date. The ***resentative on the phone said that she agrees and sees thats what happened but I would need to contact the local office via email to speak to someone there. I emailed the ***resentative and never got a response. This same scenario has happened 4 times now. I call the corporate office, they give me an email address for a local *** and they never get back. They have also "escalated" our claim on their end 3 times with zero follow up.

  

  Business response

  09/28/2024

  We would like to thank Ms. ********* for bringing her concerns to our attention (Reference Complaint ID: *********.
  We would like to extend our sincerest apologies to ************ for the lack of customer service she experienced with our team. We are currently investigating who Ms. ********* contacted and assure her that this matter will not be taken lightly. Ms. ********* should have been responded to in a timely manner, and it is disappointing to hear that our team failed to meet our standards of service.
  Our team has reached out to Ms. ********* directly and has requested documentation of when her notice to vacate was provided. Once received, we will review the details and make any necessary adjustments to her move-out statement.
  We appreciate Ms. ********* for providing us with the opportunity to address and resolve the situation and look forward to working with her to reach a satisfactory resolution.

• Initial Complaint

  09/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have lived in our house for nearly four years and every few months we go days with no plumbing, no showering, no flushing toilets, and no running dish washer or laundry machines. This is because weve been told by multiple plumbers that there is a tree branch growing through our pipe that needs to be taken out and completely replaced. The branch blocking the pipe Is causing our sewage to be backed up. When we attempt to call Tricon they never answer and when they do, they leave us waiting for days to receive proper plumbing, which is usually a Band-Aid fix for the moment. they have not Gotten rid of the tree or replaced the pipe even plumber say that is the only option. Therefore, the issue comes back within a few months. we are tired of having plumbing issues and not being able to use the water in our house for days on end we need Tricon to step up and do their jobs.

  

  Business response

  09/25/2024

  We would like to thank Ms. ********* for bringing her maintenance concerns to our attention. (Reference Complaint ID: *********
  We truly value Ms. ********** feedback and appreciate her patience as we work towards resolving the issues.
  We understand that Ms. ********* has submitted previous work orders regarding backups, and wed like to assure her that a vendor was dispatched to address the matter. They provided documentation confirming that all lines were cleared at the time, with no further work needed. However, to ensure we reach a permanent solution, weve scheduled the vendor to return this week for a more extensive inspection.
  Additionally, we understand that Ms. ********* raised a few other minor concerns, and we are actively working to address those as well.Please know that our team is committed to improving Ms. ********** experience and making her home a better place.
  We thank Ms. ********* for her understanding and patience as we work diligently on these matters.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Due to the end of my lease on September 12th, my prorated rent for the month of September was $694.78. However, since I had autopay setup, the company withdrew my entire recurring autopay amount on September 1st, to the sum of $1,736.95, creating an overpayment on my account owed back to me in the amount of $1,042.17. I notified both my local Residential Support Manager, *********************, and the customer service line, via ************, of this overpayment and my desire for a prompt refund immediately following the Labor Day holiday, on Tuesday, September 3rd. After a series of customer service conversations that lead to nowhere on 9/3 and 9/5, I was told by a different representative on Monday, September 9th, that someone would be reaching out after 10 business days had passed since the payment was applied, and could then qualify for a refund. Fast forward to today, Monday, September 16th, I reached back out to the customer service line after these 10 business days had passed, only to be told this "new" case would require 8-10 business days of handling, and to reach back out next Thursday, 9/26. I was given a new direct number to reach out, ************, which led me to a nonexistent phone line.This is a ridiculous game of back and forth and I have yet to speak to an actual representative from the account or billing team about this overpayment and how to proceed with my refund. If I do not hear back promptly, I will inquire with my bank if it is not too late to flag this payment for dispute and pursue a chargeback to my account.The business has my contact information if any further supporting documents are needed.

  

  Business response

  09/20/2024

  We would like to thank ******************** for bringing his concerns to our attention. (Reference Complaint ID: *********
  We sincerely apologize for the confusion and delays regarding Mr. ********* overpayment refund.
  Upon reviewing ************************ account, it appears the overpayment may have been caused by the auto-pay setup. Our team explained Tricons standard policy, which is to apply the credit to the final move-out statement. However, due to inconsistent messaging, we offered an alternative option as a courtesy.
  We processed the refund to ************************ original form of payment on 9/17, and our team followed up with him on 9/18 to confirm its completion.
  We sincerely apologize for the delay and any confusion caused by previous communications. To further assist, we have promised to expedite the processing of ************************ move-out statement and any applicable security deposit refund.
  Should ******************** have any further concerns or questions,we encourage him to reach out directly. We appreciate his patience and wish him the best in all future endeavors.

  Customer response

  09/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  09/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I rented a home from TriCon Residential from 05/23 - 05/24. - I reached out to three different people via email to get the specific paint color as I mounted tvs and needed to patch and paint the wall back. Three days before my moveout I emailed and called everyday until I moved letting them know I took a paint sample to ********** as they suggested, and it did not match. - I was charged for a screen that I told *****(the maintenance man who came to do my walkthrough) about it. I also talked to a ********************************* via phone about being concerned that I would get charged for these specific items. -they charged me a $250 cleaning fee. I had also discussed with ********************************* who told me I did not need to clean it as they do not consider that as a room in the home. ******************************* who www the original accountant who worked on my case refused to waive the most basic painting and screen fee even with all the emails showing my efforts to get it resolved. She did however agree to waive the cleaning fee. Apparently the check was never cut, and the assistant property manager is refusing to issue a refund even though I provided proof ******* agreed to it, and said I would receive the check in the next 30 days. -nobody will return my phone calls or emails. It just got exhausting arguing with ***** about the ethical part of honoring her email even after her departure. Photos of proof and emails to others with no responses. - it will not allow me to attach the email files, but if there is a email I can forward them to I would be happy share.

  

  Business response

  09/20/2024

  We would like to thank ************** for bringing her concerns to our attention. (Reference Complaint ID: *********
  Our team has spoken with ************** regarding her concerns and apologized for the $250 charge not being reversed as promised. Upon further review, we also felt that the window screen charge should be removed. While the paint charge had already been prorated and deemed valid, in light of Ms. ****** history with us and the hassle she has endured since moving out, our team has decided to remove that charge as well. A check request for the total amount of $584.25 has been processed.
  We appreciate ************** working with us toward a resolution and wish her the best in all future endeavors.

  Customer response

  09/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  09/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we first walked the house we were told it would be cleaned prior to move in. It was not cleaned. The dryer was sitting in the living room area and they assured us that it would be installed prior to move in and it was not. So it sat there for a few days after move in date. The ** was not working when we arrived and we were told to give it time to cool down. When it did not cool down we talked to the supervisor and they sent someone out to look at the system. He showed up without proper tools and had to borrow my ** diagnosing equipment. He told me that the ** is working properly and it's because we had the doors open while moving in and that's why it wasn't reaching set temp. After 2 weeks of the ** not reaching temp i put in a work order stating that the ** is still not reaching temp and It constantly runs. I told them I was worried about a high electric bill due to the ** constantly running. They never sent anyone else out to look at the ** and ignored all my concerns about the issue. My first months electric bill is $760. The electric company told me that my ** pulled *****kwt of energy last month. I reached out to tricon with the issue and asked them for help. They replied that their vendor determined that because my doors were open with the hot temperatures outside that the ** is working but will never get down to temp due to the texas heat. And they will not be taking responsibility for the high electric bill. Every time we have reached out to tricon via phone we are met with rudeness and much than less accommodation for our issues. We were served an eviction notice at the beginning of our first month because they accidentally double charged us rent and we did not know so we had a false past due amount. The house was the only house on the street that didnt have grass and we got a HOA violation. This whole experience with tricon residential has been terrible and I fear it will only be getting worse. I have 2 babies and don't know how I'm going to pay that.

  

  Business response

  09/20/2024

  We would like to thank Mr. ******** for bringing his concerns to our attention. (Reference complaint ************
  Our team is currently investigating the matter reported by Mr. ********* We appreciate his patience and will follow up with him once we have obtained further information. Thank you. 

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tricon residential broke into my home and removed my property with no notice. Partial rent was paid and notice to vacate was sent to them and we agreed to have a walk through inspection set for 9/17 at 10 am. On tue 9/10 I stoped by to pick up some items ant the locks were changed and the door was ****** hammered and a smart lock was installed.the home was cleaned and all of my property that was left was taken. I had to file a police report and the company will not explain why or how this happened. I was never late on a payment and scheduled a cleaning crew as well as an in person inspection all in accordance with my lease. This has been the worst experience and they refuse to explain. I have ALL DOCUMENTATION to prove this. They also said I cant enter the property. Today is the 13th I dont know what else to do at this point

  

  Business response

  09/20/2024

  We would like to thank Mr. ****** for bringing his concerns to our attention. (Reference Complaint ID: *********
  Our team is currently investigating the matter reported by Mr. ******* We appreciate his patience and will follow up with him once we have gathered further information.
  Thank you.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into a property owned by Tricon Residential and after 2 months of living there I received over $1,000 in water bills. I contacted Tricon Maintenance and they found my toilet was broken, causing the increase in water usage. I did not have an extra $1,000 at the time so my water got shut off with my child at home. I was forced to borrow the money to pay the water bill and am now in debt $1,000 and not enough money to pay rent. They are now trying to evict me since I have not been able to make rent payment, due to an extra $1,000 in water bills. Before this happened I paid rent on time and have not caused any issues . This has been an absolute horrible experience and would not recommend them to anyone.

  

  Business response

  09/16/2024

  We would like to thank Mr. ******** for bringing his maintenance concerns to our attention. (Reference Complaint ID: *********
  Our team has reviewed Mr. ********** water bills and determined that the high usage was, in fact, due to a faulty fill valve in one of his toilets. We sincerely apologize for this oversight and any stress it may have caused.
  To rectify the situation, we have applied a maintenance concession of $743.31 to Mr. ********** ledger. Additionally, we will be reversing both the late fee of $138.53 and the notice fee of $50. As Mr. ******** has already submitted payment for September, he will see the reversal as a credit on his ledger, which will be applied to next months rent.
  We appreciate Mr. ******** for allowing us the opportunity to resolve this issue and look forward to continuing to serve him.
  Thank you.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to make a formal complaint against Tricon Residential. On 05/25, I emailed *****************************, a representative of Tricon Residential, to inquire about early lease termination. He replied stating an early lease termination would carry a charge of $3282 (which is equal to 2 months rent) plus a prorated amount based on the date of moveout. He stated if the amount was to be paid prior to moveout, my deposit of $1549 would be refunded. If not paid in full, the deposit on file would go towards the balance owed, and any difference would be sent to me via mail 30 days after move out. I emailed ****** on 07/18, formally notifying Tricon that I will be vacating the property on 07/22. I was immediately responded to, via email, stating ****** was no longer with the company and to contact *************************. I emailed ******* on 07/18. I received the FIRST phone call on 07/31, from ************************ **************************************** inquiring about the property. She requested that I send her the email threads to show I made contact; so I did. She told me she would review the information and get back to me - no follow up. I received a follow up email from ******* on 08/01, asking for the property address and responded on 08/01. I received another phone call on 08/27 from ******************** ************************************** inquiring about a due balance. I was told a part of the balance was to replace the carpet; the carpet was cleaner when I left the home than it was when I moved in. I provided this agent the same information as the previous, and was asked to provide the emails and any photos of before and after of the property; I did. Still, no follow up.I received a call from a collection agency on 09/04 attempting to "settle" the amount. I still have yet to receive any information from Tricon. No walk through report, no invoice, no itemized balance report; nothing. I've received other phone calls from Tricon with also no help or assistance.

  

  Business response

  09/10/2024

  We would like to thank ****************** for bringing his concerns to our attention (Reference Complaint ID: *********.
  A member of our team has contacted ****************** directly regarding the call he received from our centralized past collections team. We have clarified the reasons for the outstanding balance and provided a detailed explanation of the charges on his move-out statement. Since ********************** last months rent was not paid, the balance was larger than he anticipated, leading to some confusion. We have provided him with a copy of his move-out statement, and our centralized collections team remains available to assist him in resolving the outstanding balance.
  We appreciate Mr. ******** residency and wish him all the best in his future endeavors.

• Initial Complaint

  08/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Tricon Residential try to take away my Sercuritys deposits moneys, and ask me to pay for penaltys.My name is ******************* I was moved in 6121 on April 29th 2022 And I my contact is 13 months I was call the Tricon Residential I found the house to buy, I would like to break the contract if they charge me 1 month for breaking the contract (February 28th 2023) my contracts end May 29th 2023 but they say you have to pay 2 months if you break the contract, I said if just like thats I will 2 more months April and May but Im not live to end my contract without breaking. End of thats I did paid 2 month April and May early and Im move out with the house clear and clean when I call them they said they will send me the Check after 30 move out. And after like 45 days they told me broke the contact and have to charge to penalty, and they said they will send to collections. I would like asking for help to report and fighting this case with this company.

  

  Business response

  09/03/2024

  
  Heres a refined version of your message:
  
  We would like to thank ************ for bringing his concerns to our attention. (Complaint ID: *********
  **************** lease expired on 5/28/2024. On 5/30/2024, ************ emailed his superintendent, stating that he had moved out of the house at the end of March. The superintendent visited the home on the same day and found items still left within the property.
  On 6/6/2024, our team contacted ************ to confirm that he had vacated the home and to ask if the remaining items could be disposed of. ************ clarified that he had purchased a house and, after being informed in February about a two-month penalty, delayed his closing to April and fully moved out on April 15th. He paid rent until the end of his lease, assuming that this was the penalty, but no notice to vacate was given, and no prior correspondence was found before ***.
  Unfortunately, as ************ did not provide our team with the appropriate notice, we are required to apply the lease breakage fee. We understand Mr. ***** disappointment with this decision, but we must adhere to fair housing policies, ensuring equal treatment for all residents. Therefore, we are unable to make any changes to Mr. ***** move-out statement.
  We thank ************ for allowing us the opportunity to clarify this matter and wish him the best in all future endeavors.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩