ComplaintsforTricon Residential

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 18th I sent in a maintenance request. Some hose has broken and if I attempt to use the sink as intended, the kitchen and house will flood. On Aug 20, I have heard nothing about the maintenance request so I called to inquire.I am content knowing all your calls are recorded so there is documentation for this correspondence. I was told no one can come to fix sink until Aug 27th which I informed your ***resentative was unacceptable. I am 56 years old with bad knees (***lacement in near future) and severe arthritis. I have been doing dishes in the bathtub for 9 days now. I was also told if an outside vendor were to come fix issue, I would have to pay for it.On August 21st I received a call from one of your ***resentatives saying since the situation is dire, I would have an outside vendor do the ***air.It is now August 26th. I have received no communication from Tricon or the outside vendor I was promised. I called this morning, again to inquire and apparently no vendor was contacted so your ***resentative said either a vendor or Tricon maintenance would have this set up to be fixed by tomorrow.I again, received no correspondence so I called and spoke to another *** who said a supervisor named **** would be calling me in 15 minutes. That was at 3:34 pm Central time and **** has not called as promised and being after 5pm, doubtful that will happen now.It is now August 27th at 12 noon. No one has called me to set up time to fix this. I am now calling for the 7th time to get help. Unacceptable.

  

  Business response

  09/03/2024

  We would like to thank ******************** for bringing her maintenance concerns to our attention. (Complaint ID: *********
  First and foremost, we sincerely apologize to ******************** for the lack of empathy she experienced during her interactions with our team. At Tricon Residential, we strive to provide the best customer service, and we are disappointed to hear that we fell short of both Ms. ********* expectations and our own standards.
  We want to assure ******************** that this matter is being taken very seriously. Our team will be using this incident as an example to ensure that all customer service representatives understand how we can improve and better serve our residents in the future.
  Our team has confirmed that the maintenance request has been addressed and that Ms. ********* sink is now in working order. Additionally, we will be applying a concession of $250 to Ms. ********* ledger for the inconvenience caused.
  As a further gesture, our Resident Satisfaction Team has provided ******************** with a $100 gift card so she and her husband can enjoy a dinner out.
  We appreciate ******************** allowing us the opportunity to address her concerns, and we hope this helps restore her faith in Tricon Residential.

  Customer response

  09/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  08/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  TRICON AMERICAN HOMES LLC is only concerned with receiving their monthly rental payments. The fact that I sent the ************************** a certified letter (which was ignored) in August 2023, informing them of the problems and the conditions of their property at *********************, illustrates their only concern is rental money. My letter advised them of the criminal activity at this property. This activity includes; 3 drive-by shootings at the property (3) search warrants executed by the Richland County Sheriff Department. A search warrant executed by *** and an arrest warrant executed by the US Marshals. All of these search and arrest warrants led to repeated arrests of individuals living at this residence. These individuals are young adult males who engage in drug sales, disturbing loud profanity based arguments and loud music coming from their vehicles. In my letter to the rental company I advised they would be able to substantiate criminal activity at this residence by obtaining police reports from the Richland County Sheriff Department. Furthermore, this house is an eyesore for our small subdivision. A visible tarp has been nailed to the roof of this residence for approximately 3 years. As a result of 4 junk cars sitting in the front yard, trash from overfilled garbage cans blowing into neighbors yards and overgrown grass, Richland County Code Enforcement has been contacted about this residence on several occasions. If their grass is an indication of people not caring about the residence or neighborhood, the grass at this house has only been cut 2 times this year. People in our subdivision have tolerated these residences long enough, its time for the rental agency to assist us.

  

  Business response

  08/21/2024

  We would like to thank Mr. **** for bringing his concerns to our attention. (Reference Complaint ID: *********
  Our team would very much like to contact Mr. **** to further discuss his concerns but unfortunately, cannot as no valid contact information was provided.
  We kindly request that Mr. **** please provide us with his contact details so that we may further assist him. Thank you. 

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for a rental through Tricon they emailed the wrong email and denied my first application due to no response after 24 hours. I even had my real estate agent call to find out the status and they told her they couldnt disclose that. I called and they told me of the denial and I needed to reapply and pay another application fee as well as deposit. The next day the rental increased an extra $30 a month. I reapplied and sent in an *** letter which was denied and said it had to state I was under a doctors care and submit my documents by 08/02/24. I got the letter updated and went to submit my documents only to realize the lease was cancelled out at 12pm. I emailed the assistance animal email on 8/1/24 requesting an extension and I would have the letter updated the next day and uploaded. Went to upload the letter at 1pm only to find my lease was cancelled out at 12pm. They took my $250 holding fee and have yet to refund it. I was approved and everytime I emailed ************************* it stated she was out of the office and would return my email the next day. Then the next day it would say the same thing when I emailed her. I reported you to the housing authority for discrimination against my disability. I made every effort to ask for an extension so I could get my doctors letter updated. I never received a response from your ******************************************* just denied and my money stolen from me with no further response. You all are thieves who has a big lack of communication only relying on email. Them once I respond to emails your out of the office. But have exact timeframes that must be adhered to. How can I sign a lease when it needs to be updated to reflect having a service animal which nobody would email me back about regardless of sending an email to *******************************************. You all steal peoples deposits and application fees looking for any reason to deny or cancel a lease so you can not refund their money.

  

  Business response

  08/13/2024

  We would like to thank **************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  Our records indicate that **************** was provided with a full refund on her initial application. Additionally, our team waived the application fees when she reapplied on 7/25/24.
  As all applicants are notified prior to applying, the lease must be executed within 48 hours of approval.  Unfortunately,our system automatically cancelled ****************** lease as the 48-hour period passed.
  Our team communicated this to ****************
  For a service or emotional support animal, we ask that applicants to provide Tricon Residential with a letter from a qualified, licensed physician or health care professional indicating that you have a disability-related need for animal assistance. Tricon Residential does not accept documents from online providers,as this does not constitute reliable verification of a disability, therapeutic relationship, or need for an assistance animal. As ****************** documentation did not meet these requirements, we unfortunately could not approve her request.
  Should **************** wish to move forward with an application once all the necessary documents have been collected, we encourage her to please contact our team directly on **************. Thank you. 

  Customer response

  08/13/2024

  I had the required documentation and tried accessing the lease at 1:00 pm to sign it only to find it had been cancelled. I was told I had to pay more money to start the process over again. Why would I want to rent from you all when you are already trying to nickel and dime me. If the application process has been this hard given the small time frames and lack of email communication I can only imagine how renting would be. So if I get approved and get shown the lease and dont sign it because I dont agree to it or it is incorrect you get to keep my deposit? I emailed animal services twice and got no response. Tricon just took my money and closed out my lease with no explanation or response to my request. I will not sign a lease that is incorrect & the house I wanted is no longer available to rent. Im not interested in another property due to having to be in that location. Tricon residential has shady business practices. 

  

  Business response

  08/14/2024

  Once again, we would like to thank **************** for taking the time to bring her concerns to our attention (Reference Complaint ************.
  We are sorry to hear that **************** has decided to no longer move forward with Tricon Residential.
  A request to refund ****************** holding fee in the amount of $250 has been submitted.
  Her refund will be applied to the card used at the time of submitting her application within 3-5 business days.  
  We appreciate **************** providing us with the opportunity to address her concerns and wish her the best in all future endeavors. 

  Customer response

  08/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  08/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint agaisnt Tricon Residential. I rented with this company for 3 years and we moved May 2024. We were overcharged by Tricon Residential for things we were not responsible for. A few months before moving out we called 3 times about the overgrown trees and bushes in the front yard that were over 8 feet. In the move out ledger, we were charged $250 for that & $950 for interior paint for the entire house. We did not change the colors on the walls and the house was in excellent condition when we left. We are not responsible for paying for any of these items . In the process of disputing these items i was told my account would not be sent to a collection ************* did indeed send it to a collection agency. They sent me a bill for $2417.87 & im only responsible for $1217.87.

  

  Business response

  08/17/2024

  We would like to thank ******************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information to further assist ********************.
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.
  
  

• Initial Complaint

  08/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have contacted Tricon Residential concerning the return of my security deposit. I asked for my security deposit back on July 26, 2024 and as of today August 8, 2024 I have NOT received my security deposit back. I had filled out a rental application, then decided against renting from them and they agreed to refund my full depost. I have emailed Tricon on a daily basis, and I can't get a firm answer on when I will get my security deposit back.

  

  Business response

  08/12/2024

  We would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our records indicate that Mr. ****** security deposit refund check was issued on 8/8/24. It will be mailed via usps.
  We appreciate ************** reaching out to us for an update and remain available should he have any further questions or concerns. Thank you.
  
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I'm being wrongfully charged and wrongfully evicted by this company. They informed me that I would need to move eater utilities to my name before Aug 1st 2024 or be charged $576 fee. I did so. The attached image is a utility bill for 7/5/24 in my name. That precedes the 8/1/24 deadline I was given. I have tried numerous times to contact this company they do not answer phone, no direct emails, no communication. They charged me the $576 fee anways which was a mistake. And since I was not expected to be charged a fee I did not see it on my account. Since it went unpaid they have now sent me an evictionnotice. I will be seeking legal action. I called and was given a single email address. ********************************* was told this is the only person in the whole company who could help. When I emailed I was met with an automated reply that said "out of office"

  

  Business response

  08/08/2024

  We would like to thank ************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  First and foremost, we would like to extend our sincerest apologies to ************** for the miscommunication in her billing. Our team has reversed the fees and a concession in the amount of $150 was added to her ledger due to the inconvenience.
  We appreciate ************** providing our team with the opportunity to rectify the situation and remain available should she have any further questions or concerns. Thank you. 

  Customer response

  08/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since Tricon has chosen not respond to my other reach out attempts to resolve this issue, Im putting this here:Who can assist me on the Tricon side with a complaint that we have with one of your renters driving over double the speed limit in the neighborhood? If are unable to resolve with Tricon directly, the *** board is convening to discuss options and next steps for turning this into a police and legal matter. To be clear: your renter at ************************************************************** (driving a black Range Rover with Florida plates) *must* stop driving recklessly in the neighborhood and abide by all posted speed limits. They are putting many kids lives at risk on a daily basis and likely to kill someone. We have tried to resolve the issue by confronting the renters directly, including knocking on the door; however, they will not answer.Whoever is reading this: Please consider if this was your neighborhood. For the love of god, do the right thing and talk to your renter before its too late. There are so many little kids in this neighborhood and we have seen them almost hit people.

  

  Business response

  08/07/2024

  We would like to thank ********************** for bringing his concerns to our attention. (Reference Complaint ID: *********.
  Our team will send the resident a gentle reminder that he must abide by the speed limits set forth within the neighborhood.
  
  Should the issue persist, we encourage ********************** to report the issue to local law enforcement.
  Any supporting documents obtained such as police reports can be emailed directly to *******************************
  
  
  Thank you. 

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have rented from tricon for the past 3 years. I moved out of the last house on May 13th. There was nothing wrong with the property nor did I owe any money. I waited 30 days and never received my deposit back. I have emailed, sent an intent to **** and emailed again. Someone from tricon **************** reached out to me on 3 different occasions saying I would be receiving my deposit. On the first time she said she didnt know what happen and it was in the mail that I should recieve it in 7-14 business todays Aug 2nd being the last day. The 2nd time she claimed they have mailed out 2 checks and they got returned so they was sending it with tracking and she would call me back by end of day or early morning next day to give tracking. 3rd time she called and said she was waiting for the corporate office to open so she could get tracking and she will call me to let me know the details in a few hours. Never heard from her. That was July 31st. I called Aug 2nd and got no answer!

  

  Business response

  08/09/2024

  We would like to extend our sincere thanks to ************** for taking the time to share her experience with us regarding her recent move-out (Reference Complaint ID: *********.
  Our team has reached out to ************** personally to apologize for the oversight. We take pride in our commitment to transparency and honesty, and we regret that her move-out packet was mistakenly sent to the wrong accounting department, which caused a delay in processing. We have since addressed this issue with ************** and informed her that the check is being issued with an additional $200 to compensate for any inconvenience caused.
  We are grateful to ************** for giving us the opportunity to rectify this matter and are available for any further questions or concerns she may have.
  Thank you.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been living in the same Tricon home for 3+ years now. Since the day we moved in it has been nothing but unresolved issue after unresolved issue. Our first red flag was that when we asked the *** about our pool key in *** (we pay for that neighborhood amenity in rent costs) that there were unresolved ***************. This was not resolved until the end of August that year and we never got to use an amenity we pay for. The second year tricon raised our rent by $125 which is 7.4%. When we told tricon this would be a difficult bridge to gap we were essentially told we could move out. According to tricons consumer bill of rights they are supposed to provide multiple options. This did not happen. I did not feel respected or dignified by their response or lack of assistance. We have had multiple on going maintenance requests since we moved in. The one is submitted on 6/24/24 were all subsequently cancelled by tricon with no action. There are several issues but the biggest is the front door needs weather stripping. You can see through to the outside and that adds substantial costs to our heating and cooling. My last qualm and possibly biggest is that tricon cannot be relied upon to add utility bills to the rent in a timely matter. Frequently out water bill is not added one month and then doubled up the next month due to the skipped bill. It is extremely difficult to budget this and has resulted in a couple of late rent payments due to their accounts services negligence. I have emailed and called regarding this issue to no avail. When calling through their automated system, no matter what number, I am hung up on the each and every time. If you do by chance get someone to talk to you they are rude and dismissive. Again I want to bring attention to the consumer bill of rights posted by tricon. They have made a promise to do better and are failing each and everyday. Our first year alone we paid over $20k and the second $22k in rent payments. We as tenants deserve better.

  

  Business response

  08/07/2024

  We would like to thank ************ for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information to further assist ************.
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lack of communication. It is getting close to the need to renew the lease and they have ghosted my emails They presented me with offers and I gave a counter offer. No response. I also asked them the following questions: How does Tricon determine rent.How does tricon determine the need to raise rent.Is raising rent determined on the market.What would the process be to move to ********************* response.Over the past two years I have submitted several maintenance tickets and have reported to maintenance for the various times they have been to my place about the dead tree and bushes in the front yard and all the cracks in the foundations and cracks in the outer walls due to the cracks in the foundation. I have also requested them to fix the roof, which is in a bad state of disrepair. The roof is mostly patches. They tell me to put these in the maintenance system and it falls of deaf ears.

  

  Business response

  08/07/2024

  We would like to thank ****************** for bringing his concerns to our attention. (Reference Complaint ID: *********
  Our team is in direct contact with ****************** and are waiting for ****************** to advise whether he will be renewing his lease or transferring to another Tricon home.
  We appreciate ******************** willingness to work with our team to address his concerns and look forward to continuing to serve him with excellence. Thank you. 

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