ComplaintsforWalkFit Platinum, LLC
Orthopedic Appliances
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Complaint Details
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Initial Complaint
09/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Entered by BBB staff DC. Consumer states ordered insoles on Sept 14 via an advertisement seen on tv. She called the number on the tv to order. When she received the product there was an invoice stating your next shipment will be in 30 days and will ship & charge $32.29. She never ordered repeat insoles. Tried calling and there is voicemail & she can't get to a live person to answer at ************.Business response
10/03/2023
We received the complaint ***************************** filed with your office . According to our records, Ms. ********* ordered the Walkfit Platinum shoe inserts and agreed to our 30 day risk free offer for the BeFlexible supplement, with the option to cancel within 30 days to avoid being billed. Please be advised that we cancelled the offer on September 22, 2023.Initial Complaint
08/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
CHARGED ON MY CREDIT CARD $***** WHICH ARE NEVERT AGREED TOO.OM 07/27/2023, PLACED ONE TIME ORDER OF $40.85. ******** WAS TRYING TO SELL SOME MORE, I TOLD HIM I AM AN OLD LADY AND ON FIXED INCOME. JUST ONE TIME ORDER OR FORGET IT. STILL THIS MONTH I WAS CHRGED $ *****Business response
09/01/2023
We thank you for forwarding ***************************** complaint to our office. According to our records, ************ ordered the Walkfit Platinum shoe inserts and was offered our 30 day risk free trial for the BeFlexible supplements with the option to cancel. The offer was not cancelled and subsequently her account was billed twice. We have since cancelled the offer and refunded her $59.80 for both charges back to her card and removed her credit card from our payment system. We are sorry for the inconvenience caused and can assure her that she will not be receiving anymore shipments.Customer response
09/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I did not authorize the charges or the order I stopped the order before hitting I agree I need to send the things back to u and u need to refund all charges I did not!! Complete trans **************** give return info or I will contact my lawyer.Business response
07/14/2023
We received ********************** complaint you forwarded to us. According to our records, our customer service team cancelled her order and issued full refund back to her Paypal account on 7/12/23.Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
June 17th, 2023 order number ********** for ***** on my amex. Called for information on the tv product. Received some items not what we thought they were to be on Jun 16. 2023. Tried calling several times kept being told to try another number, every number they said to call for returns/dispute and stop charging is no longer in service. Now they just charged another total of ***** on my amex 7/4/23 pending. I called amex and they also said reach out to BBB as well. I want refunded and payments stopped. When I called they never mentioned to continue to charge and said refund if not wanted would be ok which is has not been.Business response
07/14/2023
We thank you for forwarding ************************************* complaint to our office. According to our records, **************** ordered the Walkfit Platinums and was offered our 30 day risk free trial of the BeFlexible supplements with the option to cancel within 30 days or else her account would be charged. It seems **************** misunderstood the offer and was subsequently charged $29.90 after the 30 days. We are extremely sorry that **************** was unable to reach our customer service team. We are very diligent in checking our toll free numbers to make sure that they are operational and will thoroughly investigate why she was unable to reach us. Please be advised that we have now cancelled the offer and processed a full refund back to her card for both the Walkfit Platinums and BeFlexible supplements. We reached out to **************** to let her know that we issued her refunds for a total of $111.60 back to her credit card.Initial Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered Walk Fit Platinum insoles after viewing an infomercial on WPWR, as an As Seen on TV spot, on 6-11-23, at 9:15am. With your order, lotion and sandal insertsvwere to be PROVIDED FREE. The total cost was $31.77 and I received them 6-14-23, but no sandal inserts were included. I called today, 6-15-23,and was told that they would arrive separately, in a day or so...then , in almost the same breath, I was told the infomercial wasn't aired until 6-13-23, and, I couldn't have been aware of that promotion prior to 6-13-23...WHAT? REALLY? I feel my intelligence is being insulted! I KNOW what I saw and heard, in fact the sandal inserts were a further incentive when I learned they were included. Do I have to get a copy of the airing from the station to prove it? I was not happy to say the least, and feel contacting BBB is my recourse. I just want them to send them to me as was advertised. Thank you, *******************Business response
07/07/2023
We thank you for forwarding ***********************' complaint to our attention regarding her concerns with the Walkfit Platinum sandal adapters. Please be advised that our customer service team contacted **************** and provided her with information about the adapters and also sent her instructions on how to affix them to her sandals. We reached out to **************** and she deemed the issue resolved.Initial Complaint
06/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered one set of soles and paid for them.I tried calling numerous times to cancel any future ordered after being billed again for supplements that I never wanted. And the number that they provide says it's out of service so I can't reach anyone. I can't afford to keep paying for items that I don't need or want. Please help so I can get them to stop charging me and sending me useless productsBusiness response
06/06/2023
We received the complaint *************************** filed with your office. **************** ordered the Walkfit Platinum shoe inserts and was offered our Beflexible supplement 30 day free trial, with the option to cancel within 30 days or else he would be charged. We are sorry that **************** misunderstood the the offer and was charged for the product. Please be advised that we have since cancelled the offer and issued a full refund back to his card.Initial Complaint
02/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 1/3/2023 I shipped 2 pairs of walkfit to ********************************************************, as directed by the website. **** Tracking shows it was delivered on 1/6/2023. **** Tracking **********************. I also included a check for $19.90, the cost to replace 2 pairs on the lifetime replacement. I also included all of my info, which is also on the check. If you want to replace your WalkFit Platinum Orthotics for any reason, just return them to the address below (with $9.95 shipping & processing), and we will exchange them for FREE, FOREVER.Return to:********************************************************. ******************************************************************************************************************** On 2/3/2023, I call customer service to see how long it usually takes, and the rep told me about ***** days. Its been a month. He took my info and said someone would call me. Nobody called me. 2/10/2023 called customer service again. She said if using check, I should have shipped them to **********. Again, that is not what the instructions say, they say ****. She said she would have to contact *** and ****. I just want the replacements for the two pairs I sent in. It really should not be this hard!Business response
03/08/2023
We thank you for forwarding Mr. *********** complaint to our office. We reached out to ********************** and advised him that we shipped the Walkfit Platinum shoe inserts. We are sorry for the inconvenience this unfortunate situation has caused him.Initial Complaint
12/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered orthotics from Walkfit and they keep sending and billing me for supplements. I have tried calling their phone number, no answer, I tried their email, it kicks back as a bad address. I never intended to order this product I don't want it and there's no way to turn it off.Business response
01/17/2023
Business Response /* (1000, 5, 2023/01/05) */ Contact Name and Title: ************* Contact Phone: ************ Contact Email:*********************** We thank you for forwarding Mr. ******'s complaint to our attention. Mr. ****** order the Walkfit ******** inserts on 5/26/22 and was offered our 30 day risk free trial of the ********** supplements. Mr. ****** accepted the offer and was sent a free 30 day supply. We also advised Mr. ****** as well as sending him a welcoming letter with instructions to cancel within 30 days or his account would be charged. Unfortunately, Mr. ****** did not cancel and in the interim was charged. Please be advised that we have since cancelled the offer and issued a full refund to him for $296.73.Initial Complaint
07/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Good morning my name is ***********. I ordered a walkfit platinum soles for my dads feet . I received the order . But the following month they took out 39.90 out of my wife's account last month and this month and the month before that as well. Tried to call but it says to call from 7:00 in the morning till 4:00 and no answer. We just want our money put back in he account.please help resolve this issue thanksBusiness response
08/10/2022
Business Response /* (1000, 5, 2022/07/26) */ Thank you for the contacting us regarding your father's order. With his initial Walk Fit order he received a 7 day bottle of our Be Flexible. It also included a welcome letter explaining that a new bottle would be sent every 30 days and that you can cancel at any time. Per tracking, the orders from May and June were delivered and the July order is in transit. We have cancelled future shipments and processed a refund for each order. Please refuse delivery of the order in transit. We are sorry for any inconvenience caused. Thank you-Initial Complaint
05/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a pair of size 14 walkfit platinum inserts at a cost of ****** ***** shipping. At checkout I was offered a 2nd pair of "platinum" inserts for just ****** + ***** shipping. I accepted the offer and completed the sale. When they arrived, there was only 1 pair of the WalkFit insoles and a pair of floppy cheap blue things instead of a 2nd pair as it offered. Looking at the original offer, it's now obvious they used extremely deceptive advertising to get me to pay an extra *** for something you can buy at dollar tree!! I want the 2nd pair of size 14 WalkFit inserts that they led me to believe I was buying. Calling them has not resolved the issue. Thanks for your helpBusiness response
05/25/2022
Business Response /* (1000, 5, 2022/05/18) */ Hi Mr. ****- Thank you for letting us know about the issue with your order. We found the order and see that the additional item was our gel cushions and not an additional pair of insoles. We are sorry for the confusion. We will have the second pair of insoles sent to you. We are sorry for the inconvenience this has caused you and thank you again for bringing it to our attention. I will reach out to Mr. **** as well. **** Consumer Response /* (2000, 7, 2022/05/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received the correct item today, thank you for your help with this
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Customer Complaints Summary
28 total complaints in the last 3 years.
11 complaints closed in the last 12 months.