Business ProfileforPoudre Valley Eyecare, LLC

Their website states, At the end of the day, we arent satisfied until our patients are satisfied. That isnt true if you request a refund for poor, unprofessional service. To renew my drivers license online, I needed a recent eye exam. The eye center I usually go to was booked so I came here. Reading vision was off a little, otherwise I had no issues with my eyes. I paid $95.00 for a basic eye exam. The doctor stated my vision was dramatically different from the prescription I was wearing, regardless of the fact that I could see well with the glasses I was wearing. He aggressively pushed a full exam. I asked what the cost would be and was told they couldnt tell me that until it was done. He stated when ******** went into effect he would bill them. When asked if he accepted ********s payment as full payment, he wouldnt give me a direct answer. He wrote a prescription, stating it would take a week or so for my brain to adjust to the new lenses. The prescription was so far off that I couldnt see to drive. I went back and the doctor tried to convince me it wasnt the prescription, but was something wrong with my eyes. Again, he pushed a full exam that he could bill ******** for. He wrote a second prescription that was again inaccurate and I still couldnt see to drive. I complained about the doctor to the front desk and the owner of the business called me when I got home. He asked what he could do to make it right. When I told him I wanted a refund he refused, stating I should follow the doctors recommendation and come back in for the full eye exam, (at a price they wouldnt disclose). At that point I was already out $600.00, including the cost of a pair of glasses that were useless. He made excuses for the doctors poor performance, spoke over me, was argumentative and had not intention on rectifying the situation. I ended up going to a different eye center, had another eye exam with a professional who wrote a prescription I can actually see with.