Business ProfileforGreat Western Building Systems, LLC

I purchased a metal building from Great Western Building. During the delivery process, the company had poor communication costing me time and money. I followed all directions given by the company. I informed them that parts were missing. I was told that the roofing was on back order the day of delivery even though I was told that everything was good to go.I hired a contractor to erect the building once the roof materials were ready for delivery. I coordinated unload costing me more money and time. At this point I had not asked for them to reimburse me. Once everything was delivered, my contractor erected the building. However roofing parts were missing. I again, had to coordinate delivery with the proper equipment to unload. The contractor charged me $2,000 dollars for the time delays and remobilization once I was able to get the parts to finish the job.I worked with customer service at ****************************************************************** to take accountability anns make it right. ********************* was the representative. He assured me that they would pay the $2,000 dollars after I provided all the proof that I followed their direction on the contract. He admitted that they had messed up and left the parts in their warehouse. Originally, he said they would pay the contractor directly and asked that I emailed the invoice to him. After I emailed the invoice no payment was made. My contractor called me and said he would need payment. I sent payment at this time. I reached out to multiple contacts at Great Western Building. ***** told me two times via text and email that they would resolve the issue and pay me by end of the week. The second time he said it was on the owners desk. No reimbursement was received.Since then, I have contacted them multiple times and they have bot gotten back to me. I let them know that I would be contacting BBB.I have emails and text chains available to send confirming they were to send reimbursement.