Business ProfileforPeak Kia

I took my kia ******* in to peak kia on ********* in *********, *** at 10:04am. I told **** that the vehicle upon start up sounded like it was going to die. They gave me a uber ride home. I started calling at 3:30pm after waiting 5 hours of hearing nothing and sent 2 texts to **** and had no response. I then called the main number 4 times, and each time was 10 minutes if she picked up and said she will go get someone in service and spent another 5 minutes and the phone went dead each time. I then started calling the main number again at 5:07pm for 3 more times, until finally at 5:15pm -- I got a live person who told me my car was done at 3:15pm and proceeded to tell me they have been trying to get ahold of me since then with no success. That was an outright lie, I had been right with my phone the whole time. I wasted almost 2 hrs, with no response and never got any calls or emails from them. So, I said to the man, go ahead and send me a uber ride and I will come pick it up and he said they do not do that anymore. I said how in the heck was I supposed to know that. He said well, we gave you a uber ride home to begin with and you should have been aware of no ride back. I told him how was I supposed to have known that and he said someone should have told me. I was so upset with this person, I just said I will be there in the morning to pick it up. End of call. This was some of the worst customer service I have ever experienced! They certainly did what they were trained for which is to do nothing and say nothing, no apologies, no I am sorry, this is what you can expect from them! I have learned though that you cannot fix stupid!!!!!!