Business ProfileforEthan Allen Global, Inc.

I ordered a sofa from Ethan Allen in the fall of 2023 to replace a sofa that had broken and whose replacement had been damaged by the Ethan Allen in the city I previously lived in. I ordered a specific sofa because I am disabled with allergies and sensitivities. When the new sofa came it wasn’t made correctly and they would not allow me to replace it. I had to choose another sofa which was more expensive. Additionally they wouldn’t allow me to bring leather samples home to check for reactions even though I asked for a reasonable accommodation for my disabilities. When the new sofa came I had a bad reaction and it was not chemical free as I was led to believe. They refuse to make it in fabric I wasn’t allergic to. They told me obviously there isn’t anything they have that makes me happy - when in fact I was happy with the very first one I got and I was not allergic to it and that was all I wanted. I want them to take the current sofa and replace it with one made from the fabric I wasn’t allergic to, and I would prefer it be the original sofa I wanted and made correctly to the specs listed in the description and no excuses made and not blaming me instead of taking responsibility for something I spent a lot of money on that wasn’t right- and denying me accommodations to make sure I wouldn’t be allergic to something else. For the money I’ve spent and the pain I’ve been in from the injuries I had that I needed the sofa to make me comfortable I feel they should accommodate me. I do not think I’ve been treated with respect and I feel as if they are making light of my disabilities by turning it back on me. The only remedy they gave me was to return my money and not allow me to have relief from my pain AND be safe with something I wouldn’t be allergic to. They should have remade the sofa I originally ordered that was not made correctly. That was all I wanted and still want. They also wouldn’t tell me what chemicals are in the sofa because I have MCS /EI and am allergic