Business ProfileforHomeServe USA Corp.

Had boilers cleaned today 10/17 the technician broke a piece of the pipe to the autopilot on one boiler. He didn’t have part to fix it was told homeserve would call and someone would come that day to resolve problem. My tenant has no heat or ability to cook with the gas boiler out of service. I proceed to get an email saying they are scheduled to come fix the issue on 10/20 two days later! This is ridiculous so I called and was told the earliest they could do was 10/19 between 12-4. This is also unacceptable as it should be remediated same day 10/18 as promised. My tenant now has to go with no heat or ability to use the stove until it gets fixed. Homeserve should be ashamed of themselves to have a technician screw something up and then have the nerve to tell me they can’t resolve the problem for 2 days. When I called the person told me they are overbooked, that is not a me problem that is a homeserve problem. I am paying for a subscription service monthly for repairs and any issues that arise. To know the employee is the one who screwed up and then to be told I have to wait is nonsense! If this is how a company operates then they better get better management as I doubt I’m the first nor the last to have an issue with them like this. I’ll remember next time I have to pay the monthly service to make you guys “wait” like you made me.