Business ProfileforDay Kimball Healthcare
At-a-glance
Related Categories
Business Details
- Location of This Business
- 320 Pomfret St, Putnam, CT 06260-1836
- BBB File Opened:
- 9/4/2020
- Contact Information
Principal
- Ms. Betty Hatzell, Customer Service Supervisor
Customer Contact
- Ms. Betty Hatzell, Customer Service Supervisor
- Additional Contact Information
Phone Numbers
- (860) 935-6337Other Phone
- (860) 935-6337
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jocelyn G
1 star12/06/2021
I came into this office for the first time a few months ago. When I called the office to make my first appt., I emphasized how my last (and only) visit & experience to my previous OBGYN was absolutely terrible, and I haven't been to once since. This would be my first visit since then - they were so sweet and understanding.
Fast forward to my appt. I paid my $138 out-of-pocket because I don't have insurance. It made this explicitly clear to the receptionist AND Dr. P******.
When I saw Dr P******, I had emphasized (again) that I don't have insurance, and this was even noted on my "chart" that she acknowledged it. She asked me for I wanted to have some annual tests done. At the time, I thought these tests were included in my $138 considering that the doctor did not mention there were any additional charges. In retrospect, I should have asked explicitly.
Anyway, a month later I got a bill in the mail for $430... the first thing in mind was "WTF I can't pay this. They knew I didn't have insurance. Why didn't they tell me?!"
I finally mustered the courage to call the office and discuss it. The receptionist gave me the run-around and basically told me there was nothing she could do, and to instead call the billing office. So I did. The billing office couldn't help me, but at least gave me the extension to the Direction of the office. I've left a message on her VM.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.