Business ProfileforAspen Dental

My first appt on 8/2/24 as a new patient the office manager was to do an in person consultation for the 'dental plan' they had. She wasn't even in the office, after waiting 15 minutes the staff said she's not here -- took my information. I called back to be scheduled for an extraction on 8/7/24 due to pain and by chance the office manager got the call on 8/6/24 and asked me to come in 30 mins prior to my follow up - which I did- to meet in person, yet she never came out from behind the office. She was apparently too busy after suggesting I come in early to meet with her. The service they advertise as a new patient was never completed. I have never spoken to this manager in person regarding my plan. After the extraction on 8/7, I was still experiencing pain and went for a follow up on 8/14. They scheduled a post op appt for 8/16 at 8am and told me if feeling better I could cancel. The office closes at 5pm and on 8/15 I called 5 mins before closing to cancel my appointment as I was feeling ok. About 30 mins later, the pain returned and is absolutely excruciating. This office will not allow you as a return patient to schedule appointments online, you must call. Except, they were closed and only open the following day at 8am. I could not get ahold of anyone to reschedule my post op appointment prior to them opening. I drove to the office in hopes that my appt was still available, and they stated No- they had already scheduled someone there. Which could not possibly be true, considering the office wasn't open for anyone to schedule, and I went online prior to driving there in hopes I could reschedule. As a new patient I would have been able to take that time, but as a post op patient they turned me away and said they could not see me today. They did not try to find an appt for me today even though I was in pain and just had a procedure completed. The dentist, stood in the background, hearing the conversation, and did not come up to assist, but rather walked away.