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            Business ProfileSeminole Casino Coconut Creek

            Casino

            Contact Information

            5550 NW 40th St

            Coconut Creek, FL 33073-3818

            Visit Website
            Email this Business
            (954) 977-6700

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            Seminole Casino Coconut Creek offers an energized and upscale local’s casino experience featuring over 2,100 Las Vegas-style slot machines and 75 live Table Games with real dealers and real cards, including Blackjack, Baccarat, 3-card Poker and more, along with 29 tables of live Poker. For guests who prefer a non-smoking environment, Coco’s Smoke-Free Pavilion offers over 250 smoke-free Slots as well as eight live Table Games with convenient access via the West Lot entrance. High Limit areas offer over 130 slots and over 12 live Table Games for guests who prefer a premium gaming experience.

            Coco also offers world-class dining, including its award-winning steakhouse, NYY Steak, as well as a variety of other dining options, such as the New York-style 1st Street Deli, Italian bistro-inspired Sorrisi, and breezy Sunset Grill. Live entertainment can be found several nights a week at Sunset Grill, Legends Lounge, and Nectar.

            Open 24/7, 365 days a year, Seminole Casino Coconut Creek is located at the corner of U.S. 441 (State Road 7) and Sample Road in Coconut Creek, Florida. For more information, call (954) 977-6700 or visit CasinoCoco.com.

            Business Details

            Location of This Business
            5550 NW 40th St, Coconut Creek, FL 33073-3818
            Email this Business
            BBB File Opened:
            5/7/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Yanessa Giner, Marketing Specialist
            Contact Information

            Principal

            • Yanessa Giner, Marketing Specialist

            Customer Contact

            • Lindsey Lorelei, Marketing Manager
            • Yanessa Giner, Marketing Specialist
            Additional Contact Information

            Fax Numbers

            • (954) 970-7721
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Rewards Status drop without notice.. Unjustified. Does not make sense. Sample of Letters I wrote to company complaining. Xcard status is based upon 1 property of the same company. Company encourages and even pay for you to visit other properties using the same rewards but does not count it towards your status level. Same Company Same Rewards Program. Reference Number: ******** Department ********************** First Name: ***** Last Name: ***** Email: *********************** Phone: ************** Unity Account Number (Optional): ********* Comments/Questions:Subject: Complaint Regarding Downgrading of Reward Status Without Proper Cause See attachment for complete letter - email.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            John M

            11/05/2022

            ******* dollars in the SAME slot machine over 5 years, 2 hand pays about **** each 4 years ago, between then and now I average **** dollars on the SAME slot machine and no big win, the most i get is 100 of my own money back, so they have an average of 90% of keeping your money and 10% Payback it's supposed to be the other way around and I do see winners on the same machine I play but they play $9 a spin. I play $2.25 a spin half the time in the other half $4.50 per spend sometimes I play $9. They come up with this excuse that nothing is rigged it's a random number generator blah blah blah and I believe it it is a random number generator programmed to take 90% of my money now people may ask you're an idiot for keep going back half of me thinks that I'm ready to get something out of the machine and the other half is its disposable income but tonight was my last night $600 in three different machines in 45 minutes without a jackpot and what I mean by jackpot is maybe 25 or $50 I did hit for a hundred quarters so that is $25 out of 1,000 tonight avoid this place like the plague they are a Indian Reservation they do not have to conform with State gaming laws. When I type in Seminole Coconut Creek all I get is stay away stay away stay away from all the sites and blogs
            Read 1 More Customer Review

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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