Business ProfileforWeDry USA
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 73 SW 12th Ave Ste 111, Dania, FL 33004-3523
- BBB File Opened:
- 2/16/2023
- Years in Business:
- 5
- Business Started:
- 7/8/2019
- Business Started Locally:
- 7/8/2019
- Business Incorporated:
- 7/12/2018
- Accredited Since:
- 4/2/2024
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 22
- Alternate Business Name
- WeBuild
- WeDry And Restore LLC
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Shmuel Ciner, Manager
- Contact Information
Principal
- Mr. Shmuel Ciner, Manager
Customer Contact
- Mr. Shmuel Ciner, Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/09/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Elisabeth R
1 star07/25/2023
WeDry USA Response
08/02/2023
Dear *********,
Thank you for taking the time to share your experience with us. We value all feedback and strive to provide the best service possible to our customers.
We would like to address your concerns regarding our certification and accreditation status. We apologize for any confusion that *** have arisen. It appears there might be a misunderstanding or miscommunication, as we operate under the name "WEDRY ***," but our technicians are indeed IICRC certified.
Regarding the quality control issues you experienced during our service, we deeply regret any inconvenience caused. We take such matters seriously and are actively reviewing our internal processes to ensure that such incidents do not recur. Our customers' health and well-being are of utmost importance to us, and we are actively addressing this matter with our team to prevent any future occurrences.
Once again, we sincerely apologize for the inconvenience. We are committed to continuous improvement, and your feedback is invaluable in helping us achieve that. We would like to assure you that we are actively addressing the issues you raised, and steps are being taken to enhance our service and communication.
If there is anything specific you would like to discuss further or if you have any other concerns, please feel free to reach out to our customer support team directly. We genuinely value your feedback and hope to have the opportunity to make things right.
Thank you for bringing this matter to our attention, and we hope you will reconsider giving us another chance in the future.
Best regards,
Customer Service Team ********************** ***
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