Business ProfileforMagical Vacation Homes

We had a terrible experience with Magical Vacation Homes and are extremely dissatisfied with their customer service. They were confusing and difficult to work with through the duration of our stay. I left very important heirloom jewelry behind and called their hotline about it an hour after leaving the rental detailing exactly where the jewelry was left. I had to follow up eight times and was told each time that someone would be in touch with me, but was never contacted. I was finally assured that the jewelry had been found, then 2 weeks later was told that this was not true and that there was a miscommunication. They showed no real remorse over this mixup or the loss of my valuables. They have not been caring or considerate in any of their communication. They informed me that nobody had stayed in the house in the 12 days following our booking, so I dont see why they were not able to go retrieve my jewelry after I detailed exactly where it had been left. I cant help but wonder if their cleaners or someone within their company has stolen and/or sold the valuable jewelry. The items that I lost were irreplaceable, but in my opinion, the appropriate customer service action would be a partial refund to help me purchase comparable replacements, seeing as they assured me that my items were found and then after a week of no answers the jewelry suddenly was never found?